ITIL®4 Foundation eLearning, incl. online exam (now: Free re-examination)

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ITIL®4 Foundation eLearning, incl. online exam (now: Free re-examination)

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Description

ITIL®4 Foundation eLearning, incl. online exam

Now: Free re-examination

Learn how to efficiently manage your IT resources


The ITIL4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved.

COURSE OVERVIEW

Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management.

ITIL4 is designed to offer a smooth transition from the organization's current way of w…

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Didn't find what you were looking for? See also: ITIL Service Manager, General Management, Retail (Management), Project Management, and ITIL Foundation.

ITIL®4 Foundation eLearning, incl. online exam

Now: Free re-examination

Learn how to efficiently manage your IT resources


The ITIL4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved.

COURSE OVERVIEW

Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management.

ITIL4 is designed to offer a smooth transition from the organization's current way of working to a more modern, flexible and efficient approach. ITIL4 helps organizations to adapt their way of working to the modern digital world. It attaches great importance to working Agile and the importance of working together.

ITIL4® training program

ITIL 4 enables IT teams to continue their important role in modern business strategy. It expands previous versions, supports existing investments in ITIL, and provides a full service digital operating model for the delivery and operation of technically enabled products and services. This means that ITIL4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as the technology develops.

The ITIL4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. With the help of the ITIL4 concepts and terminology, case study-based activities and examples included in the course, you will acquire knowledge and skills in order to successfully transfer the ITIL4 Foundation certification.

Course content

The course includes, but is not limited to:

  • Overview of ITIL
  • Service Management
  • ITIL guiding principles
  • Service value system
  • ITIL practice


LEARNING OBJECTIVES

  • Understand the key concepts in ITIL service management
  • Understand how ITIL principles can help organizations adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service's value system, and the activities of the service value chain and how they connect
  • Understand the key concepts for continuous improvement

 WHAT'S INCLUDED

  • eLearning: Very practical ITIL4® Foundation online course
  • 120 days access to the course; 24/7
  • ITIL4® Foundation online test & certification
  • Full online support by one of our ITIL experts
  • On-line exam simulator

Online course format:

  • Access around the clock
  • Video lessons recorded by our accredited teacher
  • Downloadable PDF documents for each lesson
  • Exercises with immediate online correction
  • Official test exam
  • 4 months access to online courses
  • Exam voucher validity: 12 months
  • The official online exam is included!

Course content; Subject areas

Course Introduction

  • Introduction to IT Service Management in the Modern World
  • Introduction to ITIL 4
  • Exam Details

Service Management: Key Concepts

  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks

The Guiding Principles

  • The Seven Guiding Principles
  • Applying the Guiding Principles

The Four Dimensions of Service Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model

Service Value System

  • Overview of Service Value System
  • Overview of the Service Value Chain

Continual Improvement

  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

Overview of ITIL Practices 

  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice

EXAM INFORMATION

Exam and certification: Online!

Take your exam when you are ready, when you have time and wherever you are .. !!

The exam will be taken online, which gives you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for exam and webcam (ProctorU). The exam is part of this ITIL4 eLearning package. Very flexible!

ITIL4® Foundation Examen

  • 1 hour
  • 40 questions; multiple choice issues
  • 65% right required for passing
  • Book is not allowed at the time of the test
  • When you have passed the exam, you will receive one
  • ITIL4® Foundation certificate from Peoplecert.


TESTIMONIALS/ REVIEWS

"Just passed my ITIL Foundation exam. With a good results! I am so happy! Thank you AVC, you are the best " Karin Ericsson

"Very good training! The AVC ITIL4 courses completely cover the new ITIL4 syllabus and add valuable extras to ensure that learning and understanding are as simple as possible. Perfect for applying all ITIL4 ideas and concepts in real situations! I can strongly recommend this ITIL4 training! Thank you, Anders” Anders Berg

"I passed the test! It was very easy to book and plan the exam. I could take the exam online from home, even during one evening! I got the result immediately. I passed the test! Thank you for the fantastic service!" Linne Hammar

 

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.