Credit Control & Debt Management Level 3
Description
Unit 1 – Credit Control
Credit
Cutting down on credit
Bad debts
Sales discounts
Is my customer credit worthy?
Credit application form
Trade references
Bankers references
Credit checks
Credit insurance
Credit control routines
Terms and conditions of sale
Interest
Invoices
Aged debt analysis and debt turn
Debt recovery through the courts
The Courts and their powers of collection
3 track system – Full description in unit 2
Statutory demands, Insolvency and Bankruptcy
Statutory demands
Insolvency
Winding up petitions
Voluntary arrangements
Administration orders
VAT and Tax relief for Bad debts
What VAT relief is available?
How to claim relief
Tax relief
Unit 2: Debt Management Agencies Credit checking ag…
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Unit 1 – Credit Control
Credit
Cutting down on credit
Bad debts
Sales discounts
Is my customer credit worthy?
Credit application form
Trade references
Bankers references
Credit checks
Credit insurance
Credit control routines
Terms and conditions of sale
Interest
Invoices
Aged debt analysis and debt turn
Debt recovery through the courts
The Courts and their powers of collection
3 track system – Full description in unit 2
Statutory demands, Insolvency and
Bankruptcy
Statutory demands
Insolvency
Winding up petitions
Voluntary arrangements
Administration orders
VAT and Tax relief for Bad debts
What VAT relief is available?
How to claim relief
Tax relief
Unit 2: Debt Management Agencies Credit checking agencies
An explanation of what credit checking agencies do
The information they hold
How to use their services.
Factoring companies
A history of factoring,
An explanation of how their products work
The services they can offer.
Specialist Legal Services
What services are on offer
How to use their services effectively
The Courts
How and when it is appropriate to use the courts
Advice on applying for legal resolution
The 3 track system
Small Claims Track
Fast Track
Multi track
Costs verses Settlement – Is it worth it?
Debt Collection Agents
Bailiffs
What are they?
What are the costs involved?
What are their collection powers?
Sheriffs - What are they?
What are the costs involved?
What are their collection powers?
Private Debt Collections agents
What are they?
What are the costs involved?
What are their collection powers?
Unit 3: Communication Telephone Communication
Telephone skills
Handling problems and objections
Dealing with difficult customers and controlling anger
How to gain commitment to pay
Written Communication
When to choice written forms of communication
Email verses letters – When is each format appropriate?
Sample letters
Request for payment
Demand for payment
Legal demand for payment
How to deal with customer responses
Common responses and excuses
How to reply to customer responses
How to gain commitment
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.