ITIL Intermediate ST

ITIL® Intermediate ST Certification is a qualification for the ITIL Service Lifecycle training that'll help you plot your course as an expert IT professional. The certification demonstrates your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services. You will learn how service transition can be applied to other stages of the service lifecycle and its impact on decisions during service strategy and service operations.

What are the course objectives?

The Service Transition module is one of the key qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. This module focuses on best practices required for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. The certification demonstrates your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services.
Simplilearn’s training program for the ITIL Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers. The ITIL Intermediate Service Transition module is worth three of the 17 credits required to qualify for the Managing Across the Lifecycle module.

What skills will you learn?

At the end of Simplilearn’s ITIL® Intermediate ST training, you will be able to:
* Describe the purpose, principles, and processes in service transition
* Identify effective personnel management through service transitions
* Identify challenges, critical success factors, and risks
* Understand how to plan and manage the transitions using new or revised resources
* Understand and manage changes to IT services in line with business strategy and customer expectations
* Identify the role of service transition in flexible change management and improvement of service delivery

How do I become ITIL® Intermediate ST certified?

The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following requirements have to be met:
* A minimum 21 hours of instruction with an accredited training organization or an accredited e-learning solution
* ITIL Foundation Certificate in IT Service Management
* Two years of experience in the field of IT is highly desirable
You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.

(exam not included)