ITIL Intermediate SO

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Description

Why choose Simplilearn for your training?

Simplilearn is one of the world’s leading certification training providers. We partner with companies and individuals to address their unique needs, providing training and coaching that helps working professionals achieve their career goals.

This ITIL® Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and establishes your ability to enable responsive, stable, and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets, and strategic assets and will provide you with service operation expertise during the strategy, design, and transition phases.

What are the course objectives?

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coor…

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Frequently asked questions

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Didn't find what you were looking for? See also: ITIL Service Manager, General Management, Retail (Management), Project Management, and ITIL Foundation.

Why choose Simplilearn for your training?

Simplilearn is one of the world’s leading certification training providers. We partner with companies and individuals to address their unique needs, providing training and coaching that helps working professionals achieve their career goals.

This ITIL® Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and establishes your ability to enable responsive, stable, and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets, and strategic assets and will provide you with service operation expertise during the strategy, design, and transition phases.

What are the course objectives?

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordinating activities during service strategy, design, and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.
Simplilearn ITIL Intermediate SO certification training allows candidates to prepare for the ITIL SO exam at their own pace. You’ll attain three credits towards reaching ITIL Expert level by passing the ITIL Intermediate SO exam.

What skills will you learn?

After completing this course, you will be able to:
* Describe Service Operation purpose, objectives, scope, and value to business and the key components of the ITIL library
* Explain the involvement of Service Operation staff within other lifecycle stages
* Describe the operational activities in other lifecycle stages
* Explain how Service Operation is organized and how its functions are structured
* List the challenges, critical success factors, and risks associated with Service Operation

How will I become ITIL® Intermediate SO certified?

To be eligible for taking ITIL® Intermediate SO examination, the candidate must fulfill the following requirements:
* Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course.
* A basic IT literacy and approximately two years IT experience are highly desirable.
* Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
* It is also recommended that candidates complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service Management as a Practice.

(exam not included)

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    trainings.faqs. There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.