ITIL Intermediate OSA

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Description

Why choose Simplilearn for your training?

Simplilearn is one of the world’s leading certification training providers. We partner with companies and individuals to address their unique needs, providing training and coaching that helps working professionals achieve their career goals.

The ITIL® Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

What are the course objectives?

The ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. Simplilearn’s ITIL® Intermediate OSA training in…

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Didn't find what you were looking for? See also: ITIL Service Manager, General Management, Retail (Management), Project Management, and ITIL Foundation.

Why choose Simplilearn for your training?

Simplilearn is one of the world’s leading certification training providers. We partner with companies and individuals to address their unique needs, providing training and coaching that helps working professionals achieve their career goals.

The ITIL® Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

What are the course objectives?

The ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. Simplilearn’s ITIL® Intermediate OSA training introduces you to OSA practices for the resolution and support of the service management lifecycle and trains you to apply core practices that support the service management lifecycle in real-time. 
As one of the key ITIL Service Capability modules, the OSA Module enhances your ITIL knowledge and skills enabling you to execute and implement specific ITIL processes effectively. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. Simplilearn offers ITIL Intermediate OSA certification training that prepares you for the ITIL OSA exam with online self-paced learning and/or in a classroom learning environment.

What skills will you learn?

Simplilearn’s ITIL® Intermediate OSA course provides a complete management-level overview of Operational Support and Analysis and all of its related activities. After participating in Simplilearn’s ITIL ® Intermediate OSA training, you will be able to:
* Apply OSA practices to enable event, incident, request, problem, access, technical, IT operations, and application management
* Identify how to manage the everyday operation of IT services
* Identify improvements to the implementation of ITIL processes to deliver and support customer services
* Describe the management and resolution of regarding people, relationships, procedures, and infrastructure technology to enable high quality and cost-effective IT services
* Identify challenges, critical success factors, and risks
How do I become ITIL® Intermediate OSA certified?
The certification is offered to candidates who fulfill the prerequisites and pass the exam. The ITIL® Intermediate OSA exam is governed by APMG, EXIN, and CSME. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution. Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider. Simplilearn is also an Accredited Examination Centre (AEC) by APMG, TUV, and EXIN.

What are the prerequisites for the ITIL® Intermediate OSA certification?

To be eligible for the examination leading to the ITIL® Intermediate OSA Certificate, you must fulfill the following requirements:
* Undertake at least 28 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution as part of a formal, approved training course or program.
* Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
* Two to four years of professional experience working in IT service management is highly desirable.

(exam not included)

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    trainings.faqs. There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.