{"html":{".container--page":"\u003cdiv class=\"container container--page container--subject with-content-background\"\u003e\u003csection class=\"content content--medium aligned-right\"\u003e\u003cdiv class=\"filter-overlay\"\u003e\u003cdiv class=\"filter-overlay__loader\"\u003e\u003cdiv class=\"filter-overlay__icon\"\u003e\u003cdiv class=\"icon__circle icon-phone\"\u003e\u003ci class=\"ma-phone material-icons icon--medium\"\u003ephone\u003c/i\u003e\u003c/div\u003e\u003c/div\u003e\u003csvg class=\"circular\" viewBox=\"25 25 50 50\"\u003e\u003ccircle class=\"path\" cx=\"50\" cy=\"50\" fill=\"none\" r=\"20\" stroke-miterlimit=\"10\" stroke-width=\"2\"\u003e\u003c/circle\u003e\u003c/svg\u003e\u003c/div\u003e\u003cdiv class=\"filter-overlay__usp\"\u003e\u003cdiv class=\"as-h3\"\u003eHelp with searching and enrolling\u003c/div\u003e\u003cp\u003eAsk your question, use our customer service or call one of our learning advisors.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"ajax-wrapper\"\u003e\u003ch1 class=\"subject__title\"\u003e17 Customer Service / Care Training Courses\u003c/h1\u003e\u003cp class=\"subject__alternatives show-from-tablet\"\u003eSee also: \u003ca title=\"109 Public speaking \u0026amp; presentation Training Courses\" rel=\"nofollow\" href=\"/communication/speaking/classroom/500-1000\"\u003ePublic speaking \u0026amp; presentation\u003c/a\u003e, \u003ca title=\"84 Customer complaint handling Training Courses\" rel=\"nofollow\" href=\"/communication/complaint-handling/classroom/500-1000\"\u003eCustomer complaint handling\u003c/a\u003e, \u003ca title=\"217 Building / Construction Training Courses\" rel=\"nofollow\" href=\"/construction-property/building-construction/classroom/500-1000\"\u003eBuilding / Construction\u003c/a\u003e, \u003ca title=\"270 Planning Training Courses\" rel=\"nofollow\" href=\"/project-management/planning/classroom/500-1000\"\u003ePlanning\u003c/a\u003e, and \u003ca title=\"500 Palliative Care Training Courses\" rel=\"nofollow\" href=\"/health/palliative-care/classroom/500-1000\"\u003ePalliative Care\u003c/a\u003e.\u003c/p\u003e\u003cp class=\"subject__alternatives show-on-mobile\"\u003eSee also: \u003ca title=\"109 Public speaking \u0026amp; presentation Training Courses\" rel=\"nofollow\" href=\"/communication/speaking/classroom/500-1000\"\u003ePublic speaking \u0026amp; presentation\u003c/a\u003e, \u003ca title=\"84 Customer complaint handling Training Courses\" rel=\"nofollow\" href=\"/communication/complaint-handling/classroom/500-1000\"\u003eCustomer complaint handling\u003c/a\u003e, and \u003ca title=\"217 Building / Construction Training Courses\" rel=\"nofollow\" href=\"/construction-property/building-construction/classroom/500-1000\"\u003eBuilding / Construction\u003c/a\u003e.\u003c/p\u003e\u003csection class=\"panel\"\u003e\u003cdiv class=\"result-options--mobile mobile-filter\"\u003e\u003cdiv class=\"mobile-filter__actions\"\u003e\u003ca class=\"toggle-mobile-filters mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-tune material-icons icon--normal\"\u003etune\u003c/i\u003e 2 active filters\u003c/a\u003e\u003ca class=\"toggle-mobile-sorting mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-reorder material-icons icon--normal\"\u003ereorder\u003c/i\u003e Sorting\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"mobile-filter__active-filters\"\u003e\u003cspan class=\"label--filter\"\u003e£500 to £1,000\u003c/span\u003e\u003cspan class=\"label--filter\"\u003eClassroom\u003c/span\u003e\u003ca class=\"toggle-mobile-filters mobile-filter__edit\" href=\"#\"\u003eChange filters\u003ci class=\"ma-keyboard_arrow_right material-icons \"\u003ekeyboard_arrow_right\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"subject-messsages\"\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--top\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Compare\" /\u003e\u003c/div\u003e\u003cdiv class=\"sorting aligned-right\"\u003e\u003cdiv class=\"sorting__header\"\u003eChange sorting\u003ca class=\"sorting__close\" href=\"#\"\u003e\u003ci class=\"ma-clear material-icons icon--small\"\u003eclear\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"sorting__content\"\u003e\u003cspan class=\"sorting__label\"\u003eSort overview\u003c/span\u003e\u003cul class=\"sorting__list\"\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link is-active\" data-url=\"/sales/customer-service/classroom/500-1000\" data-link-type=\"sort\" href=\"#\"\u003eRelevance and reviews\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/classroom/500-1000/price-high-low\" data-link-type=\"sort\" href=\"#\"\u003ePrice (high \u0026gt; low)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/classroom/500-1000/price-low-high\" data-link-type=\"sort\" href=\"#\"\u003ePrice (low \u0026gt; high)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/classroom/500-1000/duration-high-low\" data-link-type=\"sort\" href=\"#\"\u003eDuration (high \u0026gt; low)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/classroom/500-1000/duration-low-high\" data-link-type=\"sort\" href=\"#\"\u003eDuration (low \u0026gt; high)\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-list\"\u003e\u003cdiv class=\"result-item product-item\" id=\"training-132038\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-132038\" id=\"training-132038\" value=\"132038\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Delivering Customer Service Excellence\" href=\"/aikona/delivering-customer-service-excellence\"\u003eDelivering Customer Service Excellence\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Aikona\" title=\"Logo Aikona\" src=\"https://static-1.springest.com/uploads/institute/logo/9804/thumb_aikona.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eOverview Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound t…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£980\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003e980 exc. VAT\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Aikona\" title=\"Logo Aikona\" src=\"https://static-1.springest.com/uploads/institute/logo/9804/thumb_aikona.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-103691\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-103691\" id=\"training-103691\" value=\"103691\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Delivering Customer Service Excellence\" href=\"/capita/delivering-customer-service-excellence\"\u003eDelivering Customer Service Excellence\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Capita Learning \u0026amp; Development\" title=\"Logo Capita Learning \u0026amp; Development\" src=\"https://static-4.springest.com/uploads/institute/logo/8147/thumb_capita-dd53face79b27d9ed0fc6d2770303c0d.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003ci class='material-icons icon--small icon--region icon--align-top'\u003eplace\u003c/i\u003e\u003cspan\u003eN/A\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eIn the current economic climate, it is more important than ever to retain loyal customers and encourage them to share positive stories of t…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£520\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eVAT\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eUp to 12 people can participate in this course.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Capita Learning \u0026amp; Development\" title=\"Logo Capita Learning \u0026amp; Development\" src=\"https://static-4.springest.com/uploads/institute/logo/8147/thumb_capita-dd53face79b27d9ed0fc6d2770303c0d.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-103660\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-103660\" id=\"training-103660\" value=\"103660\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Building a Customer Service Strategy\" href=\"/capita/building-a-customer-service-strategy\"\u003eBuilding a Customer Service Strategy\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Capita Learning \u0026amp; Development\" title=\"Logo Capita Learning \u0026amp; Development\" src=\"https://static-4.springest.com/uploads/institute/logo/8147/thumb_capita-dd53face79b27d9ed0fc6d2770303c0d.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003ci class='material-icons icon--small icon--region icon--align-top'\u003eplace\u003c/i\u003e\u003cspan\u003eN/A\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eAn organisation\u0026#39;s success is dependent upon the quality of service delivered to its customers. In today\u0026#39;s market this means providing an ex…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£520\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eVAT\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eUp to 12 people can participate in this course.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Capita Learning \u0026amp; Development\" title=\"Logo Capita Learning \u0026amp; Development\" src=\"https://static-4.springest.com/uploads/institute/logo/8147/thumb_capita-dd53face79b27d9ed0fc6d2770303c0d.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-91205\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-91205\" id=\"training-91205\" value=\"91205\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Customer Service Skills\" href=\"/results-driven-training/customer-service-skills\"\u003eCustomer Service Skills\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Results Driven Group\" title=\"Logo Results Driven Group\" src=\"https://static-1.springest.com/uploads/institute/logo/9220/thumb_results-driven-training.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eDo you want more new business? Do you want to retain more business? If so, this workshop is for you! Overview: Customer Service - fulfillin…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£995\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eUp to 12 people can participate in this course.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Results Driven Group\" title=\"Logo Results Driven Group\" src=\"https://static-1.springest.com/uploads/institute/logo/9220/thumb_results-driven-training.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-91206\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-91206\" id=\"training-91206\" value=\"91206\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Customer Service \u0026amp; Telephone Skills\" href=\"/results-driven-training/customer-service-telephone-skills\"\u003eCustomer Service \u0026amp; Telephone Skills\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Results Driven Group\" title=\"Logo Results Driven Group\" src=\"https://static-1.springest.com/uploads/institute/logo/9220/thumb_results-driven-training.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eHow can we turn complaints into opportunities? How to deal with angry customers and difficult customers You as the callers contact You as th…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£995\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eUp to 12 people can participate in this course.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Results Driven Group\" title=\"Logo Results Driven Group\" src=\"https://static-1.springest.com/uploads/institute/logo/9220/thumb_results-driven-training.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-86630\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-86630\" id=\"training-86630\" value=\"86630\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: An Introduction to Customer Service - Putting the Customer First\" href=\"/personal-impact-academy/an-introduction-to-customer-service-putting-the-customer-first\"\u003eAn Introduction to Customer Service - Putting the Customer First\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Hemsley Fraser\" title=\"Logo Hemsley Fraser\" src=\"https://static-1.springest.com/uploads/institute/logo/9322/thumb_personal-impact-academy.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eOverview Course duration: 1 day.Be inspired to think about the customer service you provide and learn how to apply best practice techniques…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£569\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Hemsley Fraser\" title=\"Logo Hemsley Fraser\" src=\"https://static-1.springest.com/uploads/institute/logo/9322/thumb_personal-impact-academy.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-84755\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-84755\" id=\"training-84755\" value=\"84755\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Customer care\" href=\"/progress/customer-care\"\u003eCustomer care\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Progress International\" title=\"Logo Progress International\" src=\"https://static-2.springest.com/uploads/institute/logo/11441/thumb_progress.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eBy The End Of The Workshop Participants Will Be Able To: Project a positive professional service image Assess, guide and exceed customer exp…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£795\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"duration\"\u003e2 days\u003c/span\u003e\u003cspan class=\"product-level\"\u003eUndergraduate\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Progress International\" title=\"Logo Progress International\" src=\"https://static-2.springest.com/uploads/institute/logo/11441/thumb_progress.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-86599\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-86599\" id=\"training-86599\" value=\"86599\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Delivering Excellence in Customer Service via Email and on the Telephone\" href=\"/personal-impact-academy/delivering-excellence-in-customer-service-via-email-and-on-the-t\"\u003eDelivering Excellence in Customer Service via Email and on the Telephone\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Hemsley Fraser\" title=\"Logo Hemsley Fraser\" src=\"https://static-1.springest.com/uploads/institute/logo/9322/thumb_personal-impact-academy.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eOverview Course duration: 1 day.This one-day workshop focuses on the latest thinking on how to deliver a differentiated customer experience…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£569\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Hemsley Fraser\" title=\"Logo Hemsley Fraser\" src=\"https://static-1.springest.com/uploads/institute/logo/9322/thumb_personal-impact-academy.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-134084\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-134084\" id=\"training-134084\" value=\"134084\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Customer Service NVQ Levels 2 and 3\" href=\"/professional-training/customer-service-nvq-levels-2-and-3\"\u003eCustomer Service NVQ Levels 2 and 3\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Professional Training Centre\" title=\"Logo Professional Training Centre\" src=\"https://static-4.springest.com/uploads/institute/logo/8462/thumb_professional-training.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eThese qualifications set out the nationally recognised standards for providing quality customer service to both your internal and external …\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£715\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eVAT based on maximum of 6 assessment visits and 2 Internal Verifications. \nLevel 3 - £995 + VAT based on a maximum of 6 assessment visits and 2 Internal Verifications\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Professional Training Centre\" title=\"Logo Professional Training Centre\" src=\"https://static-4.springest.com/uploads/institute/logo/8462/thumb_professional-training.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-171694\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-171694\" id=\"training-171694\" value=\"171694\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Customer Service Excellence\" href=\"/reed-learning/customer-service-excellence\"\u003eCustomer Service Excellence\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Reed Learning\" title=\"Logo Reed Learning\" src=\"https://static-2.springest.com/uploads/institute/logo/11608/thumb_reed-learning.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003ci class='material-icons icon--small icon--region icon--align-top'\u003eplace\u003c/i\u003e\u003cspan\u003eBirmingham and London\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eCourse overview Who is it for? For customer-facing front-line and support staff, whose actions can have a significant impact on their compa…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£540\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Reed Learning\" title=\"Logo Reed Learning\" src=\"https://static-2.springest.com/uploads/institute/logo/11608/thumb_reed-learning.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-151457\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-151457\" id=\"training-151457\" value=\"151457\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Customer Service NVQ Level 3\" href=\"/boston-college/customer-service-nvq-level-3\"\u003eCustomer Service NVQ Level 3\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Boston College\" title=\"Logo Boston College\" src=\"https://static-2.springest.com/uploads/institute/logo/9845/thumb_boston-college.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eThis qualification is designed to reflect the work of those working in a customer service role across a wide range of industries and for th…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£500\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eThe current fee is £500. However, fees are dependant upon age and prior qualifications and can be subject to change. Fees will be discussed further upon application. For more information please contact out information line on 01205 313218.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational:\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Boston College\" title=\"Logo Boston College\" src=\"https://static-2.springest.com/uploads/institute/logo/9845/thumb_boston-college.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-151456\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-151456\" id=\"training-151456\" value=\"151456\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Customer Service NVQ Level 2\" href=\"/boston-college/customer-service-nvq-level-2\"\u003eCustomer Service NVQ Level 2\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Boston College\" title=\"Logo Boston College\" src=\"https://static-2.springest.com/uploads/institute/logo/9845/thumb_boston-college.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eThis qualification is designed for learners in a customer service role such as a Receptionist, Bank/Building Society Customer Adviser or Ca…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£640\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eThe current fee is £640. However, fees are dependant upon age and prior qualifications and can be subject to change. Fees will be discussed further upon application. For more information please contact out information line on 01205 313218.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational:\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Boston College\" title=\"Logo Boston College\" src=\"https://static-2.springest.com/uploads/institute/logo/9845/thumb_boston-college.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-91155\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-91155\" id=\"training-91155\" value=\"91155\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Customer Care Excellence for Finance Staff\" href=\"/results-driven-training/customer-care-excellence-for-finance-staff\"\u003eCustomer Care Excellence for Finance Staff\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Results Driven Group\" title=\"Logo Results Driven Group\" src=\"https://static-1.springest.com/uploads/institute/logo/9220/thumb_results-driven-training.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eFinance staff will achieve a greater understanding of the customers needs and how they rate customer excellence. They will also understand …\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£995\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eUp to 12 people can participate in this course.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Results Driven Group\" title=\"Logo Results Driven Group\" src=\"https://static-1.springest.com/uploads/institute/logo/9220/thumb_results-driven-training.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-86598\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-86598\" id=\"training-86598\" value=\"86598\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Going The Extra Mile: Achieving Excellence in Customer Service\" href=\"/personal-impact-academy/going-the-extra-mile-achieving-excellence-in-customer-service\"\u003eGoing The Extra Mile: Achieving Excellence in Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Hemsley Fraser\" title=\"Logo Hemsley Fraser\" src=\"https://static-1.springest.com/uploads/institute/logo/9322/thumb_personal-impact-academy.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eOverview Course duration: 1 day.This one-day course equips you with the skills to deliver consistent service excellence at every customer \u0026#39;…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£569\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Hemsley Fraser\" title=\"Logo Hemsley Fraser\" src=\"https://static-1.springest.com/uploads/institute/logo/9322/thumb_personal-impact-academy.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-103736\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-103736\" id=\"training-103736\" value=\"103736\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Classroom: Managing Exceptional Customer Service\" href=\"/capita/managing-exceptional-customer-service\"\u003eManaging Exceptional Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Capita Learning \u0026amp; Development\" title=\"Logo Capita Learning \u0026amp; Development\" src=\"https://static-4.springest.com/uploads/institute/logo/8147/thumb_capita-dd53face79b27d9ed0fc6d2770303c0d.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003ci class='material-icons icon--small icon--region icon--align-top'\u003eplace\u003c/i\u003e\u003cspan\u003eN/A\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eThis course provides the tools and techniques needed to ensure you maintain excellent relationships with your customers, ensruing that they…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e£520\u003cspan class=\"tooltip-parent tooltip-icon informative align-left\"\u003e\u003ci class=\"ma-warning material-icons \"\u003ewarning\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e There could be additional costs like study material or lunch costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eVAT\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eUp to 12 people can participate in this course.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e1 day\u003c/span\u003e\u003cspan class=\"product-level\"\u003eVocational\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Capita Learning \u0026amp; Development\" title=\"Logo Capita Learning \u0026amp; Development\" src=\"https://static-4.springest.com/uploads/institute/logo/8147/thumb_capita-dd53face79b27d9ed0fc6d2770303c0d.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--bottom\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Compare\" /\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003cdiv class=\"pagination\"\u003e\u003cul class=\"pagination__list\"\u003e\u003cli class=\"pagination__item\"\u003e\u003cspan class=\"pagination__current-page\"\u003e1\u003cspan class=\"pagination__max-pages\"\u003e of 2\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli class=\"pagination__item hide-on-small\"\u003e\u003ca class=\"pagination__link\" data-link-type=\"pagination\" title=\"Page 2\" href=\"/sales/customer-service/classroom/500-1000/2\"\u003e2\u003c/a\u003e\u003c/li\u003e\u003cli class=\"pagination__item--next\"\u003e\u003ca title=\"Next\" data-link-type=\"pagination\" class=\"pagination__button button--link\" rel=\"next\" href=\"/sales/customer-service/classroom/500-1000/2\"\u003eNext \u003ci class=\"ma-chevron_right material-icons icon--small\"\u003echevron_right\u003c/i\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003csection class=\"panel\"\u003e\u003c/section\u003e\u003c/div\u003e\u003c/section\u003e\u003caside class=\"aside--medium aside--subject\"\u003e\u003csection class=\"aside__section ad-box\"\u003e\u003c/section\u003e\u003cdiv class=\"message--session-filters\"\u003eYour preferences are currently applied to filter the search results.\u003c/div\u003e\u003csection class=\"aside__section aside__filters filters\"\u003e\u003cdiv class=\"filters__header\"\u003eAdd filters\u003ca class=\"filters__close\" href=\"#\"\u003e\u003ci class=\"ma-clear material-icons icon--small\"\u003eclear\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003ca class=\"filter__remove\" data-link-type=\"filter-clear\" href=\"/sales/customer-service\"\u003eRemove all filters\u003c/a\u003e\u003cdiv class=\"filter filter--price is-first\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003ePrice\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"£0 to £500 - 29\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/0-500/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e£0 to £500\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e29\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-active\"\u003e\u003ca title=\"£500 to £1,000 - 17\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/customer-service/classroom\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e£500 to £1,000\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e17\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"£1,000 to £2,000 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/500-1000/1000-2000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e£1,000 to £2,000\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"£2,000 to £4,000 - 5\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/500-1000/2000-4000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e£2,000 to £4,000\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e5\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"£4,000 and higher - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/500-1000/4000-higher\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e£4,000 and higher\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link is-expanded\" data-target=\"filter--price\" data-expand-title=\"More\" data-collapse-title=\"Fewer\" href=\"#\"\u003eFewer\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--regions\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eRegion\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Birmingham - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/500-1000/birmingham\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eBirmingham\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"London - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/500-1000/london\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eLondon\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"N/A - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/500-1000/n-a\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eN/A\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--meta_levels\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eLevel\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Vocational - 13\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/vocational/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eVocational\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e13\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Undergraduate / Bachelor - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/undergraduate-bachelor/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eUndergraduate / Bachelor\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Vocational: Level 2 - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/vocational-level-2/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eVocational: Level 2\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Vocational: Level 3 - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/vocational-level-3/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eVocational: Level 3\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--location\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eProduct type\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item is-active\"\u003e\u003ca title=\"Classroom - 17\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/customer-service/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eClassroom\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e17\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Distance learning - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/distance-learning/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eDistance learning\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--duration_days\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eDuration\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Max. 1 day - 14\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/1-day/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMax. 1 day\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e14\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"2 to 3 days - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/2-3-days/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e2 to 3 days\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--max_participants\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eMaximal number of participants\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"More than 10 participants - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/classroom/more-than-10-participants/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMore than 10 participants\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--language\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eLanguage\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"English - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/en/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eEnglish\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--institutes\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eProvider\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Hemsley Fraser - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/personal-impact-academy/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHemsley Fraser\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Capita Learning \u0026amp; Development - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/capita/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eCapita Learning \u0026amp; Development\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Results Driven Group - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/results-driven-training/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eResults Driven Group\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Boston College - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/boston-college/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eBoston College\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Professional Training Centre - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/professional-training/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eProfessional Training Centre\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Perpetual Solutions - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/perpetual-solutions/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003ePerpetual Solutions\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Aikona - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/aikona/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAikona\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Progress International - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/progress/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eProgress International\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Reed Learning - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/reed-learning/classroom/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eReed Learning\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link\" data-target=\"filter--institutes\" data-expand-title=\"More\" data-collapse-title=\"Fewer\" href=\"#\"\u003eMore\u003c/a\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section usp-box\"\u003e\u003cdiv class=\"as-h3\"\u003eLearn more? It starts at Springest.co.uk\u003c/div\u003e\u003cul class=\"usp-list--colored usp-list--default\"\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"school\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eAll ways of learning\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eMore than 38,000 training programmes and courses.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"phone\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eHelp with searching and enrolling\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eAsk your question, use our \u003ca href='https://helpdesk.springest.com'\u003ecustomer service\u003c/a\u003e or call one of our learning advisors.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"thumb_up\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eFree information requests\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eCompare and discuss with your colleagues, you're getting instant access to the PDF brochure.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"star\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eReviews and participants\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eMore than 7,000 independent reviews help you choose the best provider.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"business\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eAlso for your organisation\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eVolume discount, in-company training, social learning with your colleagues and always real time insights.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"event_available\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eBook a course\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eReady to learn? Directly book a course, cancellation is always free of charge!\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/section\u003e\u003csection class=\"aside__section sidebar-box\" id=\"sidebar-block-three\"\u003e\u003ch2\u003eDo you have a question? \u003c/h2\u003e\r\n\u003cp\u003e\u003ca href=\"http://www.springest.co.uk/qa\"\u003ePost it here: get professional advice!\u003c/a\u003e\u003c/p\u003e\u003c/section\u003e\u003csection class=\"aside__section q-and-a-box\"\u003e\u003cdiv class=\"panel with-border with-background--white\"\u003e\u003cdiv class=\"panel__content\"\u003e\u003cdiv class=\"with-border--bottom\"\u003e\u003cdiv class=\"as-h3 panel__content-title\"\u003e\u003cspan\u003e0\u003c/span\u003e question about Sales\u003c/div\u003e\u003c/div\u003e\u003cp\u003eDo you have a question about this topic? Let us know!\u003c/p\u003e\u003ca class=\"button--link\" href=\"/qa-submit\"\u003eAsk a question\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"panel__footer\"\u003e\u003ca class=\"panel__footer-link\" href=\"/questions/sales\"\u003eView all Sales questions\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section learning-trends\"\u003e\u003cdiv class=\"panel with-border learning-trends\"\u003e\u003cdiv class=\"panel__heading\"\u003e\u003cdiv class=\"as-h3 panel__heading-title--aside\"\u003eLearning Trends\u003c/div\u003e\u003cabbr class=\"item fn\" title=\"Customer Service / Care\"\u003e\u003c/abbr\u003e\u003c/div\u003e\u003cdiv class=\"panel__content\"\u003e\u003cul class=\"trends-list\"\u003e\u003cli class=\"trends-list__item with-products\"\u003e\u003cstrong\u003e195\u003c/strong\u003e Courses\u003c/li\u003e\u003cli class=\"trends-list__item with-providers\"\u003e\u003cstrong\u003e74\u003c/strong\u003e Training Providers\u003c/li\u003e\u003cli class=\"trends-list__item with-price\"\u003e\u003cstrong class=\"pricerange\"\u003e£0.32 - £32,900.-\u003c/strong\u003e Price range\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003c/aside\u003e\u003c/div\u003e"},"tracking":[{"event":"[viewed] Subject page","data":{"distinct_id":null,"time":"2026-05-07T03:09:43.515Z","subject_id":2008,"subject_name":"Customer Service / Care","category_name":"Sales","filter_size":2,"filter_types":["location","price"],"filters":["classroom","500-1000"],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"funnel_search_subject_box":true,"ab_050_mobile_subject_cta":"button_variation"}},{"event":"[filtered] Subject page","data":{"distinct_id":null,"time":"2026-05-07T03:09:43.515Z","subject_id":2008,"subject_name":"Customer Service / Care","category_name":"Sales","filter_size":2,"filter_types":["location","price"],"filters":["classroom","500-1000"],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"funnel_search_subject_box":true,"ab_050_mobile_subject_cta":"button_variation"}}],"filters":"/classroom/500-1000"}