Masterclass in Handling Incoming Telephone Calls - Half Day (pm)

p This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the #39;hate factors#39; their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls./p p CPD Value 3 Hours/p h3 Course Locations/h3 p a href="/masterclass-in-handling-incoming-telephone-calls---half-day-(pm)-london/"Masterclass in Handling Incoming Telephone Calls - Half Day (pm) London/abr / a href="/masterclass-in-handling-incoming-telephone-calls---half-day-(pm)-manchester/"Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Manchester/abr / a href="/masterclass-in-handling-incoming-telephone-calls---half-day-(pm)-nottingham/"Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Nottingham/abr / a href="/masterclass-in-handling-incoming-telephone-calls---half-day-(pm)-birmingham/"Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Birmingham/abr / a href="/masterclass-in-handling-incoming-telephone-calls---half-day-(pm)-bristol/"Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Bristol/abr / a href="/masterclass-in-handling-incoming-telephone-calls---half-day-(pm)-edinburgh/"Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Edinburgh/abr / a href="/masterclass-in-handling-incoming-telephone-calls---half-day-(pm)-leeds/"Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Leeds/a/p