ITIL Service Transition

Total time
Starting date and place
Logo Pink Elephant EMEA Ltd
Provider rating: starstarstarstarstar_half 8.7 Pink Elephant EMEA Ltd has an average rating of 8.7 (out of 294 reviews)

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9
Average rating for ITIL Service Transition
Based on 7 reviews Read all reviewschevron_right
starstarstarstarstar_half
Vaughn Crewe
9
ITIL Service Transition

"This is a well structured program. It is worthwhile doing as highlights many gaps in our organization and explains potential sources of problems. It gives clear guidance and structure in real world challenges around implementing change and innovation.

It takes essentially the hype out of cloud and looks at the challenges to the organization and business drivers to deliver a successful, efficient and performant service on cloud and in the transition eliminating impact negative impact to existing services.

It is important that targeted ITIL training is deployed in an organization for it to be successful. It is also important that we reflect on our current state of affairs and establish areas where synergies can be improved and the service we deliver to the business is made to be more consistent." - 12-10-2017 00:00

"This is a well structured program. It is worthwhile doing as highlights many gaps in our organization and explains potential sources of pro… read full review - 12-10-2017 00:00

Starting dates and places

Reading
17 Aug 2020 until 19 Aug 2020

Description

Why You Should Attend This Course
Adopting Service Transition, a key phase of ITIL service lifecycle model, can enable improvements to services and Service Management capability by ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.

Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective programme and project management.  This makes it possible, at every stage through the Service Transition process, to plan, monitor and confirm progress against current business requirements, not just for one service but ac…

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Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.co.uk

Why You Should Attend This Course
Adopting Service Transition, a key phase of ITIL service lifecycle model, can enable improvements to services and Service Management capability by ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.

Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective programme and project management.  This makes it possible, at every stage through the Service Transition process, to plan, monitor and confirm progress against current business requirements, not just for one service but across all services in transition.  Service Transition does not end abruptly when a new or changed service goes live; rather, it works with Service Operation to deliver early life support.


Building on general principles covered in the ITIL Foundation level, this Intermediate course provides critical learning points for IT staff looking to acquire practical knowledge of ITIL terminology, organisational structures, roles, functions and process activities related to Service Transition. 


This course fully prepares participants for the examination leading to the ITIL® Intermediate Certificate: Service Transition.  The course material and associated exam is based on industry practices in Service Management and strategy as documented in the ITIL Service Transition book.
Note: This course qualifies for three (3) credits within the ITIL certification scheme upon passing the examination.

What You Will Learn
• Service Management as a practice, how it creates business value, and ITIL Service Transition principles
• Detailed review of ITIL primary Service Transition processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:
o Transition Planning & Support:  The process responsible for coordinating required resources for service transition
o Change Management:  The process that realises successful service transition
o Service Asset & Configuration Management:  The process that monitors the state of service transition
o Service Validation & Testing:  The process that ensures the integrity and the quality of service transition
o Release & Deployment Management:  The process that ensures the proper building, testing and deploying of a release
o Evaluation:  The process that considers whether the performance and value of a service is acceptable
o Knowledge Management:  The process that enhances the ongoing management decision support and service delivery capability
• Detailed review of the following core Service Transition activities:
o Managing communications and commitment
o Managing organisational and stakeholder change
o Planning and implementing organisation change
o Assessing organisational readiness for monitoring progress of organisational change
o Methods, practices and techniques used in managing change
• Interaction of Service Transition processes with other Service Lifecycle processes
• Technology and implementation considerations surrounding Service Transition

Pink Elephant’s Faculty
This course is presented by a member of a highly experienced and respected team who can recount best practice methods for leading a successful ITSM project and for implementing Service Transition processes.  Each presenter has earned this Intermediate certification, as well as the ITIL Expert certification, currently the most advanced available within the qualification scheme.  All of Pink Elephant’s education consultants are also certified to deliver this course according to Pink’s internal Certified Trainer Programme.  Finally, Pink Elephant is vendor neutral, and its consultants bring an objective, independent approach to everything they do.

Who Should Attend
• Individuals who have attained the ITIL Foundations Certificate in IT Service Management and who wish to advance to higher level ITIL certifications
• IT professionals working within or about to enter a Service Transition environment, and who require a deep understanding of the concepts, processes, functions and activities involved how they may be used to enhance the quality of IT service provision within an organisation.  Target audience includes CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and IT service test managers

NOTE:  The examination body recommends that delegates, as a minimum, have basic IT literacy and at least two years of IT experience.

Duration
3 days; includes a 90-minute exam, scheduled on the last day of the course, consisting of eight (8) multiple choice, scenario-based, gradient scored questions.  You must achieve a passing mark of 70% to receive your certificate.

Prerequisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2 –V3 Foundations Bridging Course or the ITIL Foundations.  Your certificate must be presented as documentary evidence to gain admission to this course.

9
Average rating for ITIL Service Transition
Based on 7 reviews
starstarstarstarstar_half
Vaughn Crewe
9
ITIL Service Transition

"This is a well structured program. It is worthwhile doing as highlights many gaps in our organization and explains potential sources of problems. It gives clear guidance and structure in real world challenges around implementing change and innovation.

It takes essentially the hype out of cloud and looks at the challenges to the organization and business drivers to deliver a successful, efficient and performant service on cloud and in the transition eliminating impact negative impact to existing services.

It is important that targeted ITIL training is deployed in an organization for it to be successful. It is also important that we reflect on our current state of affairs and establish areas where synergies can be improved and the service we deliver to the business is made to be more consistent." - 12-10-2017 00:00

"This is a well structured program. It is worthwhile doing as highlights many gaps in our organization and explains potential sources of pro… read full review - 12-10-2017 00:00

starstarstarstar_halfstar_border
Renee Ellis
7
ITIL Service Transition

"Eddie is a massive improvement from our last tutor who rushed through the content. We completed all content by end of day 2 with out having missed or rushed anything." - 11-10-2017 00:00

"Eddie is a massive improvement from our last tutor who rushed through the content. We completed all content by end of day 2 with out having … read full review - 11-10-2017 00:00

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Christopher Michael Ball
8
ITIL Service Transition

"Good course, good teacher (Eddie). Lingered on the important points while still managing to get through the material on time. Good use of mock exam questions, even providing extra questions towards the end." - 11-10-2017 00:00

"Good course, good teacher (Eddie). Lingered on the important points while still managing to get through the material on time. Good use of mo… read full review - 11-10-2017 00:00

starstarstarstarstar
Rosanna Quintera
10
ITIL Service Transition

"Excellent teaching quality. Good examples to explain ITIL concepts. Right time spent on each topic, and course time schedule. Summary was given before the exam which refresh concepts and highlighted key areas." - 13-09-2016 00:00

"Excellent teaching quality. Good examples to explain ITIL concepts. Right time spent on each topic, and course time schedule. Summary was gi… read full review - 13-09-2016 00:00

starstarstarstarstar
Craig Thorpe
10
ITIL Service Transition

"Eddie Potts once again delivered a great course; his broad range of real world examples and his experience, as both a practitioner and a consultant in the field, brings such great value to the learning." - 08-09-2016 00:00

"Eddie Potts once again delivered a great course; his broad range of real world examples and his experience, as both a practitioner and a con… read full review - 08-09-2016 00:00

starstarstarstarstar
Catherine Halls-Jukes
10
ITIL Service Transition

"Have attended a couple of courses with Pink Elephant , and have enjoyed each experience greatly. The trainers have both been very knowledgeable on their subject. The environment is perfect - the staff are all friendly , the amenities are great - will always be my first preference for a training" - 18-05-2016 00:00

"Have attended a couple of courses with Pink Elephant , and have enjoyed each experience greatly. The trainers have both been very knowledge… read full review - 18-05-2016 00:00

starstarstarstarstar_half
Heather Kennedy
9
ITIL Service Transition

"A great course support by a very knowledgeable trainer. All of the Pink Elephant team make you feel very welcome." - 11-05-2016 00:00

"A great course support by a very knowledgeable trainer. All of the Pink Elephant team make you feel very welcome. " - 11-05-2016 00:00

There are no frequently asked questions yet. Send an Email to info@springest.co.uk