ITIL Service Strategy

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Logo Pink Elephant EMEA Ltd
Provider rating: starstarstarstarstar_half 8.7 Pink Elephant EMEA Ltd has an average rating of 8.7 (out of 292 reviews)

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8.6
Average rating for ITIL Service Strategy
Based on 8 reviews Read all reviewschevron_right
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Frederic Chapron
9
ITIL Service Strategy

"The ITIL service strategy course is highly instructive for managers who want to make sure nothing is forgotten while planning and organising services for the long-term support of business needs. I really feel now having gained a broad view of the strategic issues to consider in the IT Service management activities." - 11-06-2018 00:00

"The ITIL service strategy course is highly instructive for managers who want to make sure nothing is forgotten while planning and organising… read full review - 11-06-2018 00:00

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Pink Elephant EMEA Ltd offers their products as a default in the following regions: London, Reading

Description

Why You Should Attend This Course
This comprehensive three-day course will provide you with the knowledge and management principles required to formulate IT service strategy and the organisational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organisation from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.
This course also prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Strategy.

What You Will Learn
• Under…

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Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.co.uk

Why You Should Attend This Course
This comprehensive three-day course will provide you with the knowledge and management principles required to formulate IT service strategy and the organisational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organisation from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.
This course also prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Strategy.

What You Will Learn
• Understand and apply the following core Service Strategy principles:
o Dynamics and forces impacting IT management
o Defining services and how services can deliver value to the customer market spaces
o The impact of external markets, customer requirements and continual service improvement on the Service Strategy
o Organisation structures and provider types supporting an IT Value Network
o Defining and managing the relationship between business and IT services and the demand for those services
o Defining customer value creation
o Defining and managing IT financial measures for success
o The strategic benefits of service based costing and recovery
o Conducting strategic assessments and dealing with market uncertainty 
o A practical approach to creating a Service Management strategy
• Review of Service Strategy processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:
o Financial Management
o Service Portfolio Management
o Demand Management
• Driving strategy through the Service Lifecycle
• How to measure Service Strategy and create return on investment

Who Should Attend
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the management of service strategy.

Prerequisites
Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2 –V3 Foundations Bridging Course or the ITIL V3 Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Awards & Certifications
• This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Strategy. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
• You will attain 3 ITIL credits
• You will attain 25 professional development units (PDUs) for Project Managers

Pink Elephant’s Faculty
This course is presented by a member of a highly experienced and respected team who can recount best practice methods for leading a successful ITSM implementation project. Each presenter has earned this Intermediate certification, as well as the ITIL Expert certification, currently the most advanced available within the  qualification scheme. All of Pink Elephant’s education consultants are also certified to deliver this course according to Pink’s internal Certified Trainer Program. Finally, Pink Elephant is vendor neutral, and its consultants bring a non-biased approach to everything they do.

8.6
Average rating for ITIL Service Strategy
Based on 8 reviews
starstarstarstarstar_half
Frederic Chapron
9
ITIL Service Strategy

"The ITIL service strategy course is highly instructive for managers who want to make sure nothing is forgotten while planning and organising services for the long-term support of business needs. I really feel now having gained a broad view of the strategic issues to consider in the IT Service management activities." - 11-06-2018 00:00

"The ITIL service strategy course is highly instructive for managers who want to make sure nothing is forgotten while planning and organising… read full review - 11-06-2018 00:00

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Christopher Richardson
8
ITIL Service Strategy

"Excellent course by a very knowledgable instructor Kevin.
Structured learning with an interaction focus " - 29-03-2017 00:00

"Excellent course by a very knowledgable instructor Kevin. Structured learning with an interaction focus " - 29-03-2017 00:00

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Phil Mackenzie
7
ITIL Service Strategy

"The course was well delivered by Peter, combining the ITIL theory with practical guidance on application. Coming from an Operations background, I had less practical experience to relate this to, but came away with a good understanding of the topics covered" - 14-12-2016 00:00

"The course was well delivered by Peter, combining the ITIL theory with practical guidance on application. Coming from an Operations backgrou… read full review - 14-12-2016 00:00

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David Dancer
10
ITIL Service Strategy

"Great training experience and trainer. Course was well delivered and at a good pace. Very enjoyable and course work well presented." - 23-06-2016 00:00

"Great training experience and trainer. Course was well delivered and at a good pace. Very enjoyable and course work well presented. " - 23-06-2016 00:00

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Patricia Salvacao
9
ITIL Service Strategy

"Pink provides you great ITIL training. The materials are good and the organisation of the courses is well planned. Highly recommended." - 22-06-2016 00:00

"Pink provides you great ITIL training. The materials are good and the organisation of the courses is well planned. Highly recommended. " - 22-06-2016 00:00

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Ian Hartnell
9
ITIL Service Strategy

"As usual, the course pace and content was just right allowing us to take the exam on the third day as planned. The trainer focused on areas required to pass the exam without skimping on the other useful required content. Catering and environment (Reading Office) were spot on and other staff we met were pleasant and welcoming. Net result was my 5th pass with Pink :-)" - 02-03-2016 00:00

"As usual, the course pace and content was just right allowing us to take the exam on the third day as planned. The trainer focused on areas … read full review - 02-03-2016 00:00

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Parul Patel
10
ITIL Service Strategy

"The service strategy course was interesting and met its objectives. Useful aspects of the course included demand management and business relationship management." - 02-03-2016 00:00

"The service strategy course was interesting and met its objectives. Useful aspects of the course included demand management and business rel… read full review - 02-03-2016 00:00

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Andrew Dixon
7
ITIL Service Strategy

"ITIL Service Strategy was one of the more difficult intermediate courses because it relates to all the other parts of the lifecycle." - 25-02-2016 00:00

"ITIL Service Strategy was one of the more difficult intermediate courses because it relates to all the other parts of the lifecycle. " - 25-02-2016 00:00

There are no frequently asked questions yet. Send an Email to info@springest.co.uk