ITIL Foundation

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Logo Pink Elephant EMEA Ltd
Provider rating: starstarstarstarstar_half 8.7 Pink Elephant EMEA Ltd has an average rating of 8.7 (out of 294 reviews)

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8.7
Average rating for ITIL Foundation
Based on 202 reviews Read all reviewschevron_right
starstarstarstarstar_half
Henrik Peltonen
9
ITIL Foundation

"Our trainer knew how to turn an otherwise dry subject into something that became progressively interesting, breaking it up with anecdotes relevant to the topic. Great explanations with good practical cases. Really enjoyed this course." - 31-03-2019 00:00

"Our trainer knew how to turn an otherwise dry subject into something that became progressively interesting, breaking it up with anecdotes re… read full review - 31-03-2019 00:00

Starting dates and places

There are no known starting dates for this product.

Pink Elephant EMEA Ltd offers their products as a default in the following regions: London, Reading

Description

Course Overview

This three-day official ITIL® Foundation certification course provides you with a general overview of the IT Service Management (ITSM) Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.  These include:

Service Strategy

Strategy Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management

Service Design

Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capa…

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Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.co.uk

Didn't find what you were looking for? See also: Service Level Management, Portfolio Management, ITIL Foundation, IT Security, and General Management.

Course Overview

This three-day official ITIL® Foundation certification course provides you with a general overview of the IT Service Management (ITSM) Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.  These include:

Service Strategy

Strategy Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management

Service Design

Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management

Service Transition

Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management

Service Operation

Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk

Continual Service Improvement

Seven-Step Improvement Process

What You Will Learn

The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The agenda includes:

  • What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program

  • ITIL’s key concepts, definitions and objectives

  • ITIL’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL books. For each of the five core books and the related processes and functions, the course provides:

    • A high level description of the main activities, goals and benefits

    • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean

    • Key metrics and management reporting

The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL Certification

Course & Instructor Accreditation

Pink Elephant is globally accredited to provide ITIL education for the certification program. The organisation is accredited by the Examination Institute for Information Science (EXIN) and Loyalist.

Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organisations worldwide.

Who Should Attend & Prerequisites

ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. Or, individuals who are V2 certified and wish to upgrade their knowledge.  There are no mandatory prerequisites. Work experience in IT services is recommended.

Exam, Certifications & Awards

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online. A passing mark of 65% is required to receive your certificate. A sample exam is delivered during the course to help prepare attendees for the final exam

  • 2 ITIL credits

  • You will attain 18 professional development units (PDUs) for Project Managers

  • You will attain 1.8 Continuing Education Units

  • You will attain 22 Continuing Professional Education credits

Next Steps & Related Information

Depending on job role, the next courses to track should be the ITIL Intermediate Capability and/or Lifecycle. Project Management fundamentals should also be considered.

Not sure which is your next course? A Pink Elephant consultant can help you map out your next steps on an ITSM career path.

8.7
Average rating for ITIL Foundation
Based on 202 reviews
starstarstarstarstar_half
Henrik Peltonen
9
ITIL Foundation

"Our trainer knew how to turn an otherwise dry subject into something that became progressively interesting, breaking it up with anecdotes relevant to the topic. Great explanations with good practical cases. Really enjoyed this course." - 31-03-2019 00:00

"Our trainer knew how to turn an otherwise dry subject into something that became progressively interesting, breaking it up with anecdotes re… read full review - 31-03-2019 00:00

starstarstarstarstar
Patricio Bugueno
10
ITIL Foundation

"Excellent course everything worked as intended and the host was very good and excellent background knowledge for the subject. We had good conversations wit all the participants and well were prepped for the final test. Thank you Pink Elephant" - 03-09-2018 00:00

"Excellent course everything worked as intended and the host was very good and excellent background knowledge for the subject. We had good co… read full review - 03-09-2018 00:00

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Ernesto German
8
ITIL Foundation

"Great trainer, very proficient and practical examples were provided. Excellent organization of the course and work materials. Venue is cosy and collaborative and a great learning environment. Went to a nice restaurant across the street for lunch" - 03-09-2018 00:00

"Great trainer, very proficient and practical examples were provided. Excellent organization of the course and work materials. Venue is cosy … read full review - 03-09-2018 00:00

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Joe Fenn
10
ITIL Foundation

"Thank you Pink for the quick response to supporting our training needs. The Instructor, Luci, did a great job of covering the material we needed sharing background and guiding us into the Exam." - 19-04-2018 00:00

"Thank you Pink for the quick response to supporting our training needs. The Instructor, Luci, did a great job of covering the material we … read full review - 19-04-2018 00:00

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Simon Howard
10
ITIL Foundation

"Great course run by Pink Elephant, Reading. John the tutor was very good and added a lot of relevant personal anecdotes rather than just reading straight through the syllabus. And I immediatly learned that I passed the examination." - 07-02-2018 00:00

"Great course run by Pink Elephant, Reading. John the tutor was very good and added a lot of relevant personal anecdotes rather than just rea… read full review - 07-02-2018 00:00

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Danielle Cravitz
9
ITIL Foundation

"Was a full packed 3 days but feel our training reallly helped explain each part with real life examples which was great. The core content, whilst being a little light-weight, is good in settting the purpose and objectives of the framework. " - 20-09-2017 00:00

"Was a full packed 3 days but feel our training reallly helped explain each part with real life examples which was great. The core content, w… read full review - 20-09-2017 00:00

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Dominic Elton
10
ITIL Foundation

"Interesting. Great location and facilities, amiable course facilitator who wanted to ensure we all passed the exam, and understood what was needed from an exam perspective, and the course notes were sufficient. Could have been improved by having more up to date exam questions, as the actual exam proved much harder than practice." - 13-09-2017 00:00

"Interesting. Great location and facilities, amiable course facilitator who wanted to ensure we all passed the exam, and understood what was … read full review - 13-09-2017 00:00

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Gordon MacBean
9
ITIL Foundation

"Well run course. Eddie was clear and helpful on how to apply the CSI Principles. The course work gave a good understanding of the methodology. Exams were a bit different to the mock tests." - 06-09-2017 00:00

"Well run course. Eddie was clear and helpful on how to apply the CSI Principles. The course work gave a good understanding of the methodolo… read full review - 06-09-2017 00:00

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Andy Mariner
8
ITIL Foundation

"The course content, structure and delivery were excellent. The considerable experience of the trainer helped to pull it all together and walk us through content. Overall a very good training program." - 07-07-2017 00:00

"The course content, structure and delivery were excellent. The considerable experience of the trainer helped to pull it all together and wal… read full review - 07-07-2017 00:00

starstarstarstarstar_border
Andy Mariner
8
ITIL Foundation

"The course content, structure and delivery were excellent. The considerable experience of the trainer helped to pull it all together and walk us through content." - 07-07-2017 00:00

"The course content, structure and delivery were excellent. The considerable experience of the trainer helped to pull it all together and wal… read full review - 07-07-2017 00:00

starstarstarstarstar_border
Tamas Gergely
8
ITIL Foundation

"I found the training very interesting and useful. The trainer was professional, yet created a great atmosphere. Well prepared, lots of materials, examples, discussions " - 09-06-2017 00:00

"I found the training very interesting and useful. The trainer was professional, yet created a great atmosphere. Well prepared, lots of mater… read full review - 09-06-2017 00:00

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Norbert Nagy
8
ITIL Foundation

"The training was fine, trainer got an up-to-date knowledge. I really enjoy the entire training. The course book got every necessary information, the real-life examples help a lot too." - 08-06-2017 00:00

"The training was fine, trainer got an up-to-date knowledge. I really enjoy the entire training. The course book got every necessary informat… read full review - 08-06-2017 00:00

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Endre Scognamiglio
8
ITIL Foundation

"Hi,
I have really enjoyed the course.
Lucy has given an extraorinarily clear overview of the material.
I am looking forward to recieving my results." - 07-06-2017 00:00

"Hi, I have really enjoyed the course. Lucy has given an extraorinarily clear overview of the material. I am looking forward to recieving my … read full review - 07-06-2017 00:00

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Balazs Bartfai
8
ITIL Foundation

"Kevin Harris told us when he introduced himself to us that he is a permanent pink elephant employee.
I know now why he is." - 06-06-2017 00:00

"Kevin Harris told us when he introduced himself to us that he is a permanent pink elephant employee. I know now why he is. " - 06-06-2017 00:00

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Benedek Toth
8
ITIL Foundation

"Very friendly teacher, interesting course and teaching method. I enjoyed attending this training. Highly recommended" - 06-06-2017 00:00

"Very friendly teacher, interesting course and teaching method. I enjoyed attending this training. Highly recommended " - 06-06-2017 00:00

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Athena Artuso
6
ITIL Foundation

"The course instructor was more than 30 minutes late for the first two days of the course, and gave a general impression of being disorganised. He spent a lot of time on the course telling personal anecdotes, rather than sticking to the course material. The anecdotes had no relation to the material and did not provide real-life examples of the concepts we were learning. They were distracting, and wasted time the instructor had already cut into with his tardiness.

It was simpler and considerably faster to read through the course book on my own in the evenings. I feel strongly that I could have done the course solo and then attended a formal exam, rather than spending three full days with an instructor. I was seriously unimpressed by the instructor from start to finish, and I would not take another course he administered.
" - 31-05-2017 00:00

"The course instructor was more than 30 minutes late for the first two days of the course, and gave a general impression of being disorganise… read full review - 31-05-2017 00:00

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Gergely Feddema
7
ITIL Foundation

"The lectures were interactive and informative, Luci made sure that the pieces of the jigsaw come together at the end." - 31-05-2017 00:00

"The lectures were interactive and informative, Luci made sure that the pieces of the jigsaw come together at the end. " - 31-05-2017 00:00

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Dominic Crean
7
ITIL Foundation

"Course content was fine, although disappointing that the slides and the course handbook versions were not aligned. Also felt content could be covered in 2 or 2.5 days rather than 3." - 30-05-2017 00:00

"Course content was fine, although disappointing that the slides and the course handbook versions were not aligned. Also felt content could b… read full review - 30-05-2017 00:00

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Margaret Daher
7
ITIL Foundation

"The course helped me to meet my objectives of getting my ITIL foundation certification which was very good. Chris was a dedicated instructor and very supportive of us and making sure we were as prepared as possible. It would have been great to have more examples to illustrate the concepts we discussed. I understand that ITIL is agnostic about how it is applied, but I think some of the concepts could potentially be more easily understood if we had illustrations of a couple of different ways of how the concepts can be applied in practice. " - 12-05-2017 00:00

"The course helped me to meet my objectives of getting my ITIL foundation certification which was very good. Chris was a dedicated instructor… read full review - 12-05-2017 00:00

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Paul Joyce
8
ITIL Foundation

"Chris gave a good account of the ITIL material, but I would suggest 2 days rather than 3 is needed. " - 05-05-2017 00:00

"Chris gave a good account of the ITIL material, but I would suggest 2 days rather than 3 is needed. " - 05-05-2017 00:00

There are no frequently asked questions yet. Send an Email to info@springest.co.uk