ISEB Certificate in Business Management
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ISEB Certificate in Business Management
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Description
Course Description:
Whilst an organisation may already have defined business and technical processes, the development, implementation or support of new products and services may pose many problems for the IT professional. Problems may be created by shortcomings in one or more of five key areas: management skills, team skills, communication skills, planning skills and influencing skills. This course is designed to develop the delegate's knowledge, understanding and competence.
To improve competence and personal effectiveness by underpinning existing technical and procedural methods and skills with 'best practice business management skills'. To enable participants, if eligible, to gain the ISEB …
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Course Description:
Whilst an organisation may already have defined business and technical processes, the development, implementation or support of new products and services may pose many problems for the IT professional. Problems may be created by shortcomings in one or more of five key areas: management skills, team skills, communication skills, planning skills and influencing skills. This course is designed to develop the delegate's knowledge, understanding and competence.
To improve competence and personal effectiveness by underpinning existing technical and procedural methods and skills with 'best practice business management skills'. To enable participants, if eligible, to gain the ISEB Certificate in Business and Management Skills.
This course will enable delegates to:
- Gain a wider understanding of business and management issues.
- Develop and deploy the skills needed to be a business manager.
This course includes the following modules:
How to focus on business and management
- Business and management responsibilities
- Management styles
- Task, team and individual contributions
- Business drivers
How to build a team
- Group styles
- Performance improvement approaches
- Communication, motivation and delegation
How to work together
- Communication, motivation and delegation
How to solve problems, make decisions and influence developments
- Finding root cause
- Decision making processes
- Potential problem and opportunity analysis
How to write a simple proposal or report
- Matching subject level to audience
- Structure, content and quality
How to deliver an effective presentation
- Planning, structure and content
- Use of presentation aids
How to reach an agreement
- Interviewing
- Negotiating
- Influencing and conflict handling
How to follow financial issues
- Balance sheets
- Profit and loss accounts
- Cash-flow statements
How to develop Customer Focus
- Adopting a service culture
- Customer care
How to manage change
- Unfreeze, freeze, refreeze and other approaches
How to manage a project
- Project management
- Planning and control methods and techniques
How to relate Information Systems to business planning
- Business goals, objectives, strategic planning
How to improve personal skills
- Time management and personal effectiveness
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