Maximising Incoming Business
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- Total time
Maximising Incoming Business
Starting dates and places
This product does not have fixed starting dates and/or places.
Description
If your job is to deal professionally with incoming customer calls, whether in a sales, reception or customer service role then this workshop will provide valuable techniques for encouraging repeat business in a friendly and professional manner. The main focus is placed on the wants and needs of the customer and how offering the full range of your products or service can be achieved without resorting to the 'hard sell'.
Course Overview:
- Role definition
- Company expectation
- Key objectives & personal expectation
- What do customers want / need / expect
- Handling anger and frustration
- Communication process
- Questioning / listening / summarising
- Using voice to maximum effect
- To…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
If your job is to deal professionally with incoming customer calls, whether in a sales, reception or customer service role then this workshop will provide valuable techniques for encouraging repeat business in a friendly and professional manner. The main focus is placed on the wants and needs of the customer and how offering the full range of your products or service can be achieved without resorting to the 'hard sell'.
Course Overview:
- Role definition
- Company expectation
- Key objectives & personal expectation
- What do customers want / need / expect
- Handling anger and frustration
- Communication process
- Questioning / listening / summarising
- Using voice to maximum effect
- Tone, pitch & pace
- Highlighting benefits
- Gaining agreement & feedback
- Prioritising calls and follow up
- Encouraging repeat business
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.