Executive Secretaries and Personal Assistants' Programme
Starting dates and places
This product does not have fixed starting dates and/or places.
Description
- This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
Course objectives
- To examine the evolving role of the modern secretary
- To carry out your duties more efficiently and effectively
- To update and raise stands of office management
- To align personal performance to organisational vision and success
- To develop interpersonal skills and manage excellent teams
- To enhance career opportunities and promotion capabilities
Course content
Office organisation
- Practical solution focused management skills
- How to s…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
- This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
Course objectives
- To examine the evolving role of the modern secretary
- To carry out your duties more efficiently and effectively
- To update and raise stands of office management
- To align personal performance to organisational vision and success
- To develop interpersonal skills and manage excellent teams
- To enhance career opportunities and promotion capabilities
Course content
Office organisation
- Practical solution focused management skills
- How to support good workflow in the office for employee productivity
- How to manage the day-to-day running of the office
- Dealing with suppliers and developing good buying relationships
Arranging meetings and taking minutes
- Best practice for handling meetings
- The role of teams and teambuilding
- Taking accurate minutes and following up
- Arranging the environment for best meeting atmosphere
Event management
- Planning, arranging and monitoring events
- Coordination and facilitation skills
- How to manage different suppliers to deliver a successful event
- Managing on time and on budget
Verbal communication skills
- How to communicate clearly and concisely
- How to express ideas and core objectives to diverse audiences
- Communicating with a confident voice
Written communication skills
- Report writing, structure, theme, and executive summary
- Aiming reports to different stakeholders
- Email communication best practice
- Letter writing skills
Team-working
- Creating winning teams, key roles and team dynamic
- How to motivate staff and ensure results
- How to create interventions for team conflicts and problems
- The pitfalls of underperforming teams and how realign them
Time and stress management
- Emotional intelligence vs. Intelligence Quotient (IQ)
- The psychology of wellbeing and performance
- How to deal with pressure and stress in the workplace
- How to encourage high performance without creating stress
Presentation skills
- Delivering professional and memorable presentations
- How to write a speech for conferences and events
- Proven public speaking tips and techniques for charismatic presentations
- Managing nerves and overcoming fear of public speaking
Travel management
- Making travel arrangements (i.e. arranging flights, accommodation, visas)
- Managing timelines and preparing contingencies
- Negotiation with suppliers and getting the best quotes
- Researching the best routes for a journey both locally and internationally
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.