Positive Customer Care
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Customer Satisfaction as a Selling Tool
p This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Del…
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- Extra info: Prince includes course fee, notes, delegate pack, certication and lunch.
Executive Office Skills Level 2
Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and…
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Sales Training Course
As new sales channels open and products and services diversify, the market place becomes more and more competitive. Customers are demanding…
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Handling Customer Complaints - Remaining Calm Under Pressure
Overview Course duration: 1 day.This course explains how to stay calm under pressure, not to over react, and how to remain professional whe…
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Positive Customer Care
The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win …
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Delivering Customer Service Excellence
In the current economic climate, it is more important than ever to retain loyal customers and encourage them to share positive stories of t…
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Excellent Customer Service
Ref: MST10120 Aim: The delegate will learn about the essentials of providing outstanding customer service. By the end of this module the de…
Customer Care - from Agony to Ecstacy
Those who deal with customers on a day to day basis - face to face or by telephone and who want to review current performance and pick up n…
Customer Care (Skills Course)
This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as peopl…
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Level 2 Customer Service in Catering & Hospitality NVQ
This course consists of the following:Mandatory Units - Customer Service Foundations: Communicate using customer service language Follow ru…