Business Administration & Customer Service Diploma Level 3

Level

Business Administration & Customer Service Diploma Level 3

Learn Now
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Starting dates and places

This product does not have fixed starting dates and/or places.

Learn Now offers their products as a default in the following regions: Aberdeen, Armagh, Bangor, Bath, Belfast, Birmingham, Bournemouth, Bradford, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chelmsford, Chester, Chichester, Coventry, Derby, Dundee, Durham, Edinburgh, Ely, Exeter, Gillingham, Glasgow, Gloucester, Hereford, Inverness, Ipswich, Kingston, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Lisburn, Liverpool, London, Londonderry, Manchester, N/A, Newcastle, Newport, Newry, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Reading, Ripon, Salford, Salisbury, Sheffield, Southampton, St Albans, St Davids, Stirling, Stoke-on-Trent, Sunderland, Surrey, Sussex, Swansea, Truro, Wakefield, Wells, Westminster, Winchester, Wolverhampton, Worcester, York

Description

Course Description

The Business Administration Diploma course, requires you to obtain detailed knowledge, skills and understanding within a relevant field. This course demonstrates team leading and specialist technical skills with competence in communication, problem solving and applied teamwork. Example job roles for this level can include Personal Assistant, Secretary and Administration Clerk. The course effectively is about communicating.

It covers three areas, all central to the administrative role, these are:

•    Organising skills
•    I.T. skills
•    People skills

The job of an administrator is to communicate, to receive process and transmit information from one department to anoth…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Course Description

The Business Administration Diploma course, requires you to obtain detailed knowledge, skills and understanding within a relevant field. This course demonstrates team leading and specialist technical skills with competence in communication, problem solving and applied teamwork. Example job roles for this level can include Personal Assistant, Secretary and Administration Clerk. The course effectively is about communicating.

It covers three areas, all central to the administrative role, these are:

•    Organising skills
•    I.T. skills
•    People skills

The job of an administrator is to communicate, to receive process and transmit information from one department to another.

A successful business is one that effectively and efficiently manages its resources and to provide a service or product that far exceeds the expectations of its customers.  Its resources are materials, equipment, facilities and human, and the most important of these are its human resources, or employees.

The Distance Learning Customer Service Diploma course has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.

In this ever increasing competitive world there are many organisations, which offer potential customers the same products or services. The organisations that understand the importance of customers and how to deal with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, becoming the successful market leaders and the ones that grow and prosper.

Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation, with everyone working together as a team. It requires staff to be trained to understand the principles and practices involved and to be well equipped with the knowledge and skills to deliver it.

Delivering effective customer service is imperative to the success of all organisations, whether they be in the private, public or not for profit sectors. This course has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work.

Our aim is to provide you with the best deal possible, therefore registration fee, certification fee and full tutor support is included in the course price for you.

Previous Knowledge Required

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

Support

You will receive the entire package of course materials in a single dispatch together with dedicated Tutor Support for 12 months.  All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course.

You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

You must successfully complete a series of activities and assessments. Once all assessments and activities have been completed satisfactorily, you will then be awarded your certificate.  The good news is, there is no final exam.

Check out our website for any relevant offers and voucher codes http://www.learnnow.org.uk/

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.