4 Cisco IPCC/ICM Training Courses

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CICMPT2: Cisco ICM Product Training part 2 v.7

Prerequisites:- Cisco ICM Product Training Part 1 - Strong working knowledge of MS Windows Server 2003 and Active Directory - Familiarity wi…

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Overview This hands-on training course explores installation, configuration, and management of VMware vSphere®, which consists of VMware ESX…

Prerequisites:- Strong knowledge of MS Windows Server 2003 and TCP/IP networking - Required attendance and completion of Call Manager class…

Prerequisites:Basic knowledge of MS Windows Server 2003 Familiarity with your call centre operations (ACD, Network, and any IVR implementat…

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