ServiceNow Service Mapping Implementation [SNSMI]

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Starting date and place
Logo Global Knowledge Network Training Ltd.

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Starting dates and places

placeVirtual - UK Time Zone
19 Jul 2021 until 21 Jul 2021

Description

OVERVIEW

Take Service Mapping in ServiceNow to the next level.

This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

OBJECTIVES

After you complete this course you will be able to:

  • Introduction to Service Mapping
  • Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
  • How the Reconciliation and Identification Fra…

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OVERVIEW

Take Service Mapping in ServiceNow to the next level.

This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

OBJECTIVES

After you complete this course you will be able to:

  • Introduction to Service Mapping
  • Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
  • How the Reconciliation and Identification Framework relates to Service Mapping
  • Security in Service Mapping implementations
  • Key elements for a Service Mapping engagement
  • Key concepts of requirements gathering
  • Objection handling and scoping refinement

AUDIENCE

For technical consultants and partners that will be responsible for implementing Service Mapping.

CONTENT

Introduction

Level Set ITOM Knowledge

  • Lab 2.1: MID Server Configuration
  • Lab 2.2: Credentials Configuration
  • Lab 2.3a: Use Command Line Console
  • Lab 2.3b: Map Services with CI Tagging
  • Lab 2.4: Discovery Ruby on Rails Service
  • Lab 2.5: Event Management

Discovery Patterns

  • Lab 3.1: Migrating Services Between Environments
  • Lab 3.2: Update Pattern Between Environments
  • Lab 3.3: Custom Pattern Operations

Identification Rules

  • Lab 4.1: Work With Identification Rules

Security

Engagement Readiness

  • Lab 6.1: Discover Felinism Service
  • Lab 6.2: Discover Ticket Monster Service
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    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.