ServiceNow Service Mapping Fundamentals [SNSMF]

Total time
Location
At location
Starting date and place
Logo Global Knowledge Network Training Ltd.

Need more information? Get more details on the site of the provider.

Starting dates and places

placeVirtual - UK Time Zone
25 May 2021 until 27 May 2021
placeVirtual - UK Time Zone
12 Jul 2021 until 14 Jul 2021
placeVirtual - UK Time Zone
6 Sep 2021 until 8 Sep 2021

Description

OVERVIEW

Discover the basics of Service Mapping in ServiceNow.

Learn how to discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.

During this three day interactive training course, attendees will gain in depth knowledge and practice in configuring and using ServiceNow Service Mapping. 

OBJECTIVES

After you complete this course you will be able to:

  • Gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution
  • Learn the concepts …

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Didn't find what you were looking for? See also: Wireless, Cisco, M&A (Mergers & Acquisitions), CompTIA A+ / Network+ / Security+, and IT Security.

OVERVIEW

Discover the basics of Service Mapping in ServiceNow.

Learn how to discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.

During this three day interactive training course, attendees will gain in depth knowledge and practice in configuring and using ServiceNow Service Mapping. 

OBJECTIVES

After you complete this course you will be able to:

  • Gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution
  • Learn the concepts and value of ServiceNow Service Mapping top down discovery that allows ServiceNow administrators to model an entire service by providing a single entry point to the service such as a web URL or host address and port
  • Install and configure MID Servers
  • Navigate the Service Mapping user interface
  • Configure Service Mapping credentials
  • Configure Service Mapping to discover and model a service from a top down approach including all the applications, network devices, and servers that support it
  • Gain in depth knowledge on how to configure Service Mapping patterns that allows administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping
  • Work with the Identification and Reconciliation application to understand how inserts and updates are performed to configuration items in the CMDB
  • Gain understanding of how Service Mapping works with ServiceNow Event Management to provide visibility into service

AUDIENCE

For customers, technical consultants, and partners that will be responsible for administrating and/or implementing Service Mapping.

CONTENT

Service Mapping Overview

  • Lab 1.1: Navigate Service Mapping

Horizontal Discovery

  • Lab 2.1: MID Server Installation and Configuration
  • Lab 2.2: Run Horizontal Discovery
  • Lab 2.3: Work with Process Classifiers

Service Mapping

  • Lab 3.1: Customer Preparation
  • Lab 3.2: Map an Individual Service
  • Lab 3.3: Map Services Suggested by Service Mapping
  • Lab 3.4: Single Import Mapping
  • Lab 3.5: Bulk Error Handling
  • Lab 3.6: Dynamic CI Groups
  • Lab 3.7: Create a Tag-based Service

Service Lifecycle

  • Lab 4.1: Review and Approve Map

Extending Patterns

  • Lab 5.1: Delimited Text Parsing Strategy
  • Lab 5.2: Regular Expression Parsing Strategy
  • Lab 5.3: Work with UNIX Commands (Optional)
  • Lab 5.4: Track Configuration Files (Optional)

Building Identification Sections

  • Lab 6.1: Build Discovery Pattern from Generic Application
  • Lab 6.2: More Identification Section Configuring

Building Connection Sections

  • Lab 7.1: Build Connection Section
  • Lab 7.2: Build More Connection Sections

Use Cases

  • Use Case 1: ServiceWatch
  • Use Case 2: Presta

CMDB Reconciliation (Optional)

  • Lab 9.1: Hardware Identification & Reclassification
  • Lab 9.2: Application Identification Rules

Event Management (Optional)

  • Event, Incidents, and Changes
  • Lab 10.2: Map Errors and Flow Designer
There are no reviews yet.

    Share your review

    Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.

    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.