ServiceNow Field Service Management (FSM) Fundamentals [SNFSMF]

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Certified in Risk and Information Systems Control (CRISC) EOD

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Certified in Risk and Information Systems Control (CRISC) Explore how to identify and manage enterprise IT risk and implementing and managi…

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ServiceNow Field Service Management (FSM) Implementation [SNFSMI]

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OVERVIEW ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Field Service Management…

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ServiceNow Customer Service Management (CSM) Fundamentals [SNCSMF]

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OVERVIEW Learn the basics of Customer Service Management (CSM) on the ServiceNow platform. In this 2-day interactive course attendees maste…

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ServiceNow Hardware Asset Management (HAM) Fundamentals [SNHAMF]

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OVERVIEW Master the setup, configuration, and use of the ServiceNow® Asset Management and Hardware Asset Management (HAM) applications. Thi…

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ServiceNow IT Service Management (ITSM) Fundamentals [SNITSMF]

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OVERVIEW Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services. IT Service M…

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PeopleCert DevOps® Fundamentals 120d with exam

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PeopleCert DevOps® Fundamentals (incl. certification) Integrating software development and IT operations DevOps is one of the fastest growi…

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ServiceNow Discovery Fundamentals [SNDF]

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OVERVIEW Lay the groundwork for mature infrastructure operations management. ServiceNow Discovery lays the groundwork for mature infrastruc…

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Integrated Internal Communication

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Effective internal communication plays a vital part in the communications mix. This course will develop your understanding of the communica…

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ServiceNow Performance Analytics (PA) Fundamentals [SNPAF]

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OVERVIEW Learn to access key performance indicators (KPIs) and metrics for proactive business service improvement. Performance Analytics pr…

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ServiceNow Software Asset Management (SAM) Professional Fundamentals [SNSAMPF]

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OVERVIEW Learn to manage the software asset life cycle from planning to disposal. This three-day training course aims to introduce you to t…