ServiceNow Field Service Management (FSM) Fundamentals [SNFSMF]
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ServiceNow Field Service Management (FSM) Implementation [SNFSMI]
OVERVIEW ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Field Service Management…
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ServiceNow Customer Service Management (CSM) Fundamentals [SNCSMF]
OVERVIEW Learn the basics of Customer Service Management (CSM) on the ServiceNow platform. In this 2-day interactive course attendees maste…
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ServiceNow Hardware Asset Management (HAM) Fundamentals [SNHAMF]
OVERVIEW Master the setup, configuration, and use of the ServiceNow® Asset Management and Hardware Asset Management (HAM) applications. Thi…
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ServiceNow IT Service Management (ITSM) Fundamentals [SNITSMF]
OVERVIEW Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services. IT Service M…
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PeopleCert DevOps® Fundamentals 120d with exam
PeopleCert DevOps® Fundamentals (incl. certification) Integrating software development and IT operations DevOps is one of the fastest growi…
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ServiceNow Discovery Fundamentals [SNDF]
OVERVIEW Lay the groundwork for mature infrastructure operations management. ServiceNow Discovery lays the groundwork for mature infrastruc…
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Integrated Internal Communication
Effective internal communication plays a vital part in the communications mix. This course will develop your understanding of the communica…
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ServiceNow Performance Analytics (PA) Fundamentals [SNPAF]
OVERVIEW Learn to access key performance indicators (KPIs) and metrics for proactive business service improvement. Performance Analytics pr…
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ServiceNow Software Asset Management (SAM) Professional Fundamentals [SNSAMPF]
OVERVIEW Learn to manage the software asset life cycle from planning to disposal. This three-day training course aims to introduce you to t…
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