ServiceNow Event Management Fundamentals [SNEMF]

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Starting dates and places

placeVirtual - Western European Time Zone
20 May 2021 until 21 May 2021
placeVirtual - UK Time Zone
21 Jun 2021 until 22 Jun 2021
placeVirtual - Western European Time Zone
19 Jul 2021 until 20 Jul 2021
placeVirtual - UK Time Zone
25 Aug 2021 until 26 Aug 2021
placeVirtual - Western European Time Zone
29 Sep 2021 until 30 Sep 2021

Description

OVERVIEW

Learn how to enable service-centric operations management by configuring Event Management in ServiceNow.

Event Management Fundamentals is a 2-day course taught both as instructor-led training (ILT) and virtual instructor-led training (VILT) in multiple time zones throughout the world.

Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a standard piece of the IT Operations Management Suite, this ITOM application is a manager of managers recording events generated in third-party monitoring systems acted upon as alerts and other tasks, in ServiceNow. In this two-day Event Management Fundamentals …

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OVERVIEW

Learn how to enable service-centric operations management by configuring Event Management in ServiceNow.

Event Management Fundamentals is a 2-day course taught both as instructor-led training (ILT) and virtual instructor-led training (VILT) in multiple time zones throughout the world.

Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a standard piece of the IT Operations Management Suite, this ITOM application is a manager of managers recording events generated in third-party monitoring systems acted upon as alerts and other tasks, in ServiceNow. In this two-day Event Management Fundamentals course, attendees learn how to enable service-centric operations management by configuring Event Management in ServiceNow.

Multiple demonstrations are provided throughout the course to aid students in visualizing the lecture concepts.

Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience.

During this two-day interactive training course, students access the ServiceNow platform in their own student instance, which is a “safe sandbox” loaded with demonstration data.

OBJECTIVES

After you complete this course you will be able to:

  • Describe the capabilities and benefits of Event Management and Operational Intelligence and how they fit into the ITOM application suite
  • Learn how to navigate key Event Management application components (e.g., operator workspace, dashboards, alert intelligence)
  • Capture and record events
  • Generate meaningful alerts from events
  • Create actionable tasks, such as incidents, from alerts

AUDIENCE

ServiceNow Implementer, ServiceNow System Administrator

CERTIFICATION

At the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Implementation Specialist in Event Management.

CONTENT

Overview

  • What is the ITOM Product Suite?
  • Define customer challenges
  • Learn about Event Management capabilities
  • Learn about the high-level Event Management Process
  • Demonstrate application and technical services
  • Lab 1.1: Windows VM and Event Creation
  • Lab 1.2: Create Application Services and View them in Operator Workspace
  • Lab 1.3: Create a Dynamic CI Group Technical Service

Architecture and Discovery

  • Understand the Discovery and MID Server architecture
  • Understand Event Management architecture
  • Understand the monitoring process
  • Understand the MID Server Installation process
  • Lab 2.1: Validate the MID Server
  • Lab 2.2: Execute a Discovery

Event Management

  • Understand the difference between an event and an alert
  • Understand how events are processed
  • Learn how to use event rules
  • Learn how CIs bind to alerts
  • Learn how to use event field mappings
  • Learn how to use event thresholds
  • Lab 3.1: Event Processing
  • Lab 3.2: Event Binding with Event Rules
  • Lab 3.3: Event Binding with Event Rules and CI Identifiers
  • Lab 3.4: Event Field Mapping Rules
  • Lab 3.5: Event Threshold Rules

Alerts and Tasks

  • Describe the purpose of an alert
  • Describe the key data in an alert
  • Learn to navigate the key alert interfaces
  • Learn what actions can apply to an alert for resolution
  • Learn how alerts are aggregated and correlated (grouped)
  • Learn about alert flapping
  • Understand how the alert impact profile is calculated
  • Lab 4.1: Alert Flapping
  • Lab 4.2: Alert Management Rules for Generating Incidents
  • Lab 4.3: Configuring the Service Map
  • Lab 4.4: Application Service SLAs

Event Sources

  • Identify various event sources
  • Understand the use of Push versus Pull methods
  • Learn how to convert emails into events/alerts
  • Describe the configuration steps for a monitoring connector
  • Lab 5.1: Create SolarWinds Connector and Events
  • Lab 5.2: Processing Events from an Email Source
  • Lab 5.3: Capture and Process SNMP Traps
  • Lab 5.4: Optional Challenge Lab – Additional SNMP Traps
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