NKS-Contact Center 6.0 Scripting 1
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Nortel Contact Center rls 6 Support Specialist Boot Camp
Course Description:Designed as a five day intensive workshop the course will cover all the relevant aspects of the Contact Center Manager s…
3003F NKS-What's New with Nortel Contact Centre-Manager Scripting
Course Description:This training is designed for personnel who want to understand the scripting enhancements introduced with Contact Centre…
CICMPT1: Cisco ICM Product Training Part 1 v7
Prerequisites:Basic knowledge of MS Windows Server 2003 Familiarity with your call centre operations (ACD, Network, and any IVR implementat…
CIPCCB: IPCC 10 Day Bootcamp
Prerequisites:- Strong knowledge of MS Windows Server 2003 and TCP/IP networking - Required attendance and completion of Call Manager class…
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Level 2 Contact Centre NVQ
This course consists of the following: Improve personal effectiveness at work in a contact centre Comply with Health & Safety procedures in…
IBM Tivoli Storage Manager 6.1 Differences and Upgrade
Prerequisites:Delegates must be experienced in Tivoli Storage Manager operations and administrationCourse Description:Tivoli Storage Manage…
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M5118B: Supporting Windows Vista and Applications in the Enterprise
Prerequisites:* Experience installing Windows operating systems. * Experience running commands from a command window, such as the DOS comma…
Multi-Vendor Advanced Unix Data Tools and Techniques
Prerequisites:* Delegates must have good experience of using UNIX systems, and ideally of developing automated solutions using shell script…
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Nortel Networks CallPilot Administration
Prerequisites:Meridian M1 AdministrationCourse Description:Nortel Networks describe CallPilot as a unified messaging application for busine…
M2934: Deploying & Managing Business Process & Integration Solutions Using MS BizTalk Server 2006
Prerequisites:Before attending this course, students must have:- Experience administering a Microsoft Windows-based network environment.- E…
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