NKS-Contact Center 6.0 Scripting 1

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Nortel Contact Center rls 6 Support Specialist Boot Camp

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Course Description:Designed as a five day intensive workshop the course will cover all the relevant aspects of the Contact Center Manager s…

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3003F NKS-What's New with Nortel Contact Centre-Manager Scripting

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Course Description:This training is designed for personnel who want to understand the scripting enhancements introduced with Contact Centre…

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CICMPT1: Cisco ICM Product Training Part 1 v7

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Prerequisites:Basic knowledge of MS Windows Server 2003 Familiarity with your call centre operations (ACD, Network, and any IVR implementat…

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CIPCCB: IPCC 10 Day Bootcamp

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Prerequisites:- Strong knowledge of MS Windows Server 2003 and TCP/IP networking - Required attendance and completion of Call Manager class…

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Level 2 Contact Centre NVQ

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This course consists of the following: Improve personal effectiveness at work in a contact centre Comply with Health & Safety procedures in…

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IBM Tivoli Storage Manager 6.1 Differences and Upgrade

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Prerequisites:Delegates must be experienced in Tivoli Storage Manager operations and administrationCourse Description:Tivoli Storage Manage…

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M5118B: Supporting Windows Vista and Applications in the Enterprise

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Prerequisites:* Experience installing Windows operating systems. * Experience running commands from a command window, such as the DOS comma…

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Multi-Vendor Advanced Unix Data Tools and Techniques

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Prerequisites:* Delegates must have good experience of using UNIX systems, and ideally of developing automated solutions using shell script…

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Nortel Networks CallPilot Administration

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Prerequisites:Meridian M1 AdministrationCourse Description:Nortel Networks describe CallPilot as a unified messaging application for busine…

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M2934: Deploying & Managing Business Process & Integration Solutions Using MS BizTalk Server 2006

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Prerequisites:Before attending this course, students must have:- Experience administering a Microsoft Windows-based network environment.- E…