City & Guilds NVQ Level 3 Customer Service Diploma (QCF) (108).

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City & Guilds NVQ Level 3 Customer Service Diploma (QCF) (108).

Durham Open Learning College.
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Description

Study Options Available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course Summary

To achieve this City & Guilds NVQ Level 3 Customer Service Diploma, you will be expected to be able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

QCF

All of these new qualifications are part of the Qualifications and Credit Framework (QCF), applicable in England, Wales and Northern Ireland, providing successful learners with transferable unit c…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Study Options Available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course Summary

To achieve this City & Guilds NVQ Level 3 Customer Service Diploma, you will be expected to be able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

QCF

All of these new qualifications are part of the Qualifications and Credit Framework (QCF), applicable in England, Wales and Northern Ireland, providing successful learners with transferable unit credit.

National Credit Value

42 credits.

Support

Full support offered following initial induction and development of personal study plan with an assigned / dedicated tutor. Unlimited telephone, email and SKYPE support.

Programme Outline

Highly flexible to suit learner and employer needs.

Candidates complete 2 core units:

  • Demonstrate understanding of customer service
  • Demonstrate understanding of the rules that impact on improvements in customer service.

Candidates also need to complete 30 credits worth of optional units. Candidates can choose at least one unit from each of 4 groups:

  • Impression and image group
  • Delivery group
  • Handling problems group
  • Development and improvement group

Examples units include:

  • Champion customer service (Impression and image group)
  • Make customer service personal (Impression and image group)
  • Plan, organise and control customer service operations (Delivery group)
  • Deliver seamless customer service with a team (Delivery group)
  • Process customer service complaints (Handling problems group)
  • Handle referred customer complaints (Handling problems group)
  • Develop a customer service strategy for a part of an organisation (Development and improvement group)
  • Manage a customer service award programme (Development and improvement group).

Why not ring us on 0845-4745005 for a no obligation discussion about this programme? We are here to help you make the right choice! Or visit our site for further information.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.