{"html":{".container--page":"\u003cdiv class=\"container container--page container--subject with-content-background\"\u003e\u003csection class=\"content content--medium aligned-right\"\u003e\u003cdiv class=\"filter-overlay\"\u003e\u003cdiv class=\"filter-overlay__loader\"\u003e\u003cdiv class=\"filter-overlay__icon\"\u003e\u003cdiv class=\"icon__circle icon-business\"\u003e\u003ci class=\"ma-business material-icons icon--medium\"\u003ebusiness\u003c/i\u003e\u003c/div\u003e\u003c/div\u003e\u003csvg class=\"circular\" viewBox=\"25 25 50 50\"\u003e\u003ccircle class=\"path\" cx=\"50\" cy=\"50\" fill=\"none\" r=\"20\" stroke-miterlimit=\"10\" stroke-width=\"2\"\u003e\u003c/circle\u003e\u003c/svg\u003e\u003c/div\u003e\u003cdiv class=\"filter-overlay__usp\"\u003e\u003ch3\u003eAlso for your organisation\u003c/h3\u003e\u003cp\u003eVolume discount, in-house training, and social learning with your colleagues.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"ajax-wrapper\"\u003e\u003ch1 class=\"subject__title\"\u003eAggression Management Training Courses\u003c/h1\u003e\u003csection class=\"panel\"\u003e\u003cdiv class=\"result-options--mobile mobile-filter\"\u003e\u003cdiv class=\"mobile-filter__actions\"\u003e\u003ca class=\"toggle-mobile-sorting mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-reorder material-icons icon--normal\"\u003ereorder\u003c/i\u003e Sorting\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"subject-messsages\"\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--top\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Compare\" /\u003e\u003c/div\u003e\u003cdiv class=\"sorting aligned-right\"\u003e\u003cdiv class=\"sorting__header\"\u003eChange sorting\u003ca class=\"sorting__close\" href=\"#\"\u003e\u003ci class=\"ma-clear material-icons icon--small\"\u003eclear\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"sorting__content\"\u003e\u003cspan class=\"sorting__label\"\u003eSort overview\u003c/span\u003e\u003cul class=\"sorting__list\"\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link is-active\" data-url=\"/communication/aggression-management\" data-link-type=\"sort\" href=\"#\"\u003eRelevance and reviews\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/communication/aggression-management/price-high-low\" data-link-type=\"sort\" href=\"#\"\u003ePrice (high \u0026gt; low)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/communication/aggression-management/price-low-high\" data-link-type=\"sort\" href=\"#\"\u003ePrice (low \u0026gt; high)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/communication/aggression-management/duration-high-low\" data-link-type=\"sort\" href=\"#\"\u003eDuration (high \u0026gt; low)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/communication/aggression-management/duration-low-high\" data-link-type=\"sort\" href=\"#\"\u003eDuration (low \u0026gt; high)\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-list\"\u003e\u003cdiv class=\"result-item product-item\" id=\"training-179004\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-179004\" id=\"training-179004\" value=\"179004\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Anger and Aggression Management\" href=\"/elearn-uk/anger-and-aggression-management\"\u003eAnger and Aggression Management\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Elearn UK\" title=\"Logo Elearn UK\" src=\"https://static-1.springest.com/uploads/institute/logo/8332/thumb_elearn-uk.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eAnger and Aggression Management Course It is a known fact that the confusion of angry feelings with aggressive behaviour creates a tremendou…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e£80.83\u003cspan class=\"tooltip-parent tooltip-icon align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cspan class=\"tooltip-parent provider-rating align-right\"\u003eProvider rating: \u003ci class=\"ma-star material-icons \"\u003estar\u003c/i\u003e \u003cstrong\u003e10 \u003c/strong\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003eElearn UK has an average rating of \u003cstrong\u003e10\u003c/strong\u003e (out of \u003cstrong\u003e1\u003c/strong\u003e reviews)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo Elearn UK\" title=\"Logo Elearn UK\" src=\"https://static-1.springest.com/uploads/institute/logo/8332/thumb_elearn-uk.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--bottom\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Compare\" /\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003cdiv class=\"pagination\"\u003e\u003cul class=\"pagination__list\"\u003e\u003c/ul\u003e\u003c/div\u003e\u003csection class=\"panel\"\u003e\u003cdiv id=\"choicehelper\"\u003e\u003ch2\u003eLet us help you choosing the right course\u003c/h2\u003e\u003cp\u003e\u003cstrong\u003eNot sure which course to pick? Please read on:\u003c/strong\u003eAre you in search of a training course in ‘Dealing with aggression’? Knowing how to handle aggression and emotion is vital in all communication. Following a training or course teaches you how to cope with aggression and emotions. Is your goal to learn to control your own emotions and behaviour? Or do you want to improve your ability to deal with other people’s emotions or aggression? Communication skills, knowing how to draw a clear line and mediation are the necessary tools for dealing with aggression.\u003c/p\u003e\u0026lt;!--stop--\u0026gt;\n\u003ch2\u003eIn-company or open registration?\u003c/h2\u003e\n\u003cp\u003eAre you looking for a course for yourself or the staff of your company? Do you want a training course that is offered in-company? If so, how much time should the course take up? First, you can filter the results according to these criteria. Perhaps you are looking for an open registration course for yourself. Then you will want to know where the course is located, the level and costs ….you can filter the results according to these criteria as well.\u003c/p\u003e\n\u003cp\u003eAfter having made your choice with regard to delivery, region, duration and price, you can focus on the course’s content. Whether you pick a tailor-made course or a course with fixed content, the possibilities are countless. For instance, you can learn more about influencing another person’s behaviour. But you can also learn about how a certain type of interaction forces both parties to the next step – a step towards further escalation. How do you prevent this from happening?\u003c/p\u003e\n\u003cp\u003eIt is important to determine what your learning goal is. Is your goal to learn to positively influence the interaction between your staff, or is your learning goal aimed at external parties? Are you in a position in which people are dependent on you, like the health sector or the field of education? Or do you work in the security business and do you want to learn how to use your authoritarian position for reconciliation?\u003c/p\u003e\n\u003ch2\u003eWhat field do you work in?\u003c/h2\u003e\n\u003cstrong\u003eCommercial company\u003c/strong\u003e\n\u003cp\u003eDo you work in a commercial company? Being able to deal with aggression and emotion can serve a commercial goal. Customers who have complaints can become very angry. “Complaints are opportunities” and “the customer is king” are often heard retorts when this happens. Customer relations are of course vital for a company, but what if the client is acting in a very unreasonable manner? What if the impossible is demanded and all own responsibility is rejected? Should a difficult client be kept at all costs? Are you able to communicate effectively and solve problems, even in the most difficult situations? Special training courses for dealing with complaints are on offer, so you can learn how to deal with this in the best manner.\u003c/p\u003e\n\u003cstrong\u003eDependent clients: health sector or education?\u003c/strong\u003e\n\u003cp\u003eEspecially in the social sectors of health and education, emotions can run high. Being a professional, you need to rise above it and provide the care or counselling that the other person needs. People often have the tendency to mirror each other. Ours stress, emotions and moods are transmitted to others, but they in turn also transmit their feelings to us. Withstanding this is a necessary skill in these situations, and you need to make sure the other person’s feelings don’t sweep over you. \u003c/p\u003e\n\u003cp\u003eYou regularly deal with troublesome and difficult people. Perhaps this causes your blood to reach the boiling point every now and then. However, you need to regulate your aggressive feelings and handle your emotions. Can you control your emotions in a professional environment? And what about your frustration tolerance, is your frustration manageable?\u003c/p\u003e\n\u003cstrong\u003eSafety control!\u003c/strong\u003e\n\u003cp\u003eLast, but not least: when you are employed in the security business, be it as a security guard, locally in your area or city, or even with the police force, aggression is a part of your daily work. Of course, you are a trained professional, but perhaps you are looking for extra training or a refresher course. Aggressive behaviour, verbal aggression, anger, intimidation, behavioural disturbances, coercive behaviour – are you able to control all these unwanted manners? Being able to listen is a key skill.\u003c/p\u003e\n\u003cp\u003eIn the other fields, the conflicting parties pursue a common goal, but for you conflicting interests are the order of the day. How do you get everyone to agree?\u003c/p\u003e\n\u003cstrong\u003eYour personal top three …\u003c/strong\u003e\n\u003cp\u003eIn search of your training course of choice, did you first filter the search results to match your criteria? Is your selection made according to delivery (in-company or distance learning) and the right location, level and time? Then check if the training has the right content. Is the search result a course on dealing with your emotions and anger, or in fact a course that teaches you to deal professionally with other people’s anger? Now check if you can make a comparison of your selection. If you have selected at least two courses, you can click the ‘compare’ button. Now you are ready to make your final choice! However, if you’d rather delve into the possibilities, go ahead and order some brochures. Finally, we’d like to wish you an oasis of calm and stability for the coming weekend, and the same – after having completed the course – in your workplace!\n\u003c/p\u003e\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e\u003c/section\u003e\u003caside class=\"aside--medium aside--subject\"\u003e\u003csection class=\"aside__section ad-box\"\u003e\u003c/section\u003e\u003csection class=\"aside__section usp-box\"\u003e\u003ch3\u003eLearn more? It starts at Springest.co.uk\u003c/h3\u003e\u003cul class=\"usp-list--colored usp-list--default\"\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"school\"\u003e\u003ch4 class=\"usp-list__title\"\u003eAll ways of learning\u003c/h4\u003e\u003cspan class=\"is-meta-text\"\u003eMore than 32,000 training programmes and courses.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"phone\"\u003e\u003ch4 class=\"usp-list__title\"\u003eHelp with searching and enrolling\u003c/h4\u003e\u003cspan class=\"is-meta-text\"\u003eAsk your question, use our \u003ca href='https://helpdesk.springest.com'\u003ecustomer service\u003c/a\u003e or call one of our learning advisors.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"thumb_up\"\u003e\u003ch4 class=\"usp-list__title\"\u003eFree information requests\u003c/h4\u003e\u003cspan class=\"is-meta-text\"\u003eCompare and discuss with your colleagues, you're getting instant access to the PDF brochure.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"star\"\u003e\u003ch4 class=\"usp-list__title\"\u003eReviews and participants\u003c/h4\u003e\u003cspan class=\"is-meta-text\"\u003eMore than 7,000 independent reviews help you choose the best provider.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"business\"\u003e\u003ch4 class=\"usp-list__title\"\u003eAlso for your organisation\u003c/h4\u003e\u003cspan class=\"is-meta-text\"\u003eVolume discount, in-company training, social learning with your colleagues and always real time insights.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"event_available\"\u003e\u003ch4 class=\"usp-list__title\"\u003eBook a course\u003c/h4\u003e\u003cspan class=\"is-meta-text\"\u003eReady to learn? Directly book a course, cancellation is always free of charge!\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/section\u003e\u003csection class=\"aside__section sidebar-box\" id=\"sidebar-block-three\"\u003e\u003ch2\u003eDo you have a question? \u003c/h2\u003e\n\u003cp\u003e\u003ca href=\"http://www.springest.co.uk/qa\"\u003ePost it here: get professional advice!\u003c/a\u003e\u003c/p\u003e\u003c/section\u003e\u003csection class=\"aside__section q-and-a-box\"\u003e\u003cdiv class=\"panel with-border with-background--white\"\u003e\u003cdiv class=\"panel__content\"\u003e\u003cdiv class=\"with-border--bottom\"\u003e\u003ch3 class=\"panel__content-title\"\u003e\u003cspan\u003e0\u003c/span\u003e question about Communication\u003c/h3\u003e\u003c/div\u003e\u003cp\u003eDo you have a question about this topic? Let us know!\u003c/p\u003e\u003ca class=\"button--link\" href=\"/qa-submit\"\u003eAsk a question\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"panel__footer\"\u003e\u003ca class=\"panel__footer-link\" href=\"/questions/communication\"\u003eView all Communication questions\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section learning-trends\"\u003e\u003cdiv class=\"panel with-border learning-trends\"\u003e\u003cdiv class=\"panel__heading\"\u003e\u003ch3 class=\"panel__heading-title--aside\"\u003eLearning Trends\u003c/h3\u003e\u003cabbr class=\"item fn\" title=\"Aggression Management\"\u003e\u003c/abbr\u003e\u003c/div\u003e\u003cdiv class=\"panel__content\"\u003e\u003cul class=\"trends-list\"\u003e\u003cli class=\"trends-list__item with-products\"\u003e\u003cstrong\u003e1\u003c/strong\u003e Course\u003c/li\u003e\u003cli class=\"trends-list__item with-providers\"\u003e\u003cstrong\u003e1\u003c/strong\u003e Training Provider\u003c/li\u003e\u003cli class=\"trends-list__item with-price\"\u003e\u003cstrong class=\"pricerange\"\u003e£80.83 - £80.83\u003c/strong\u003e Price range\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003c/aside\u003e\u003c/div\u003e"},"tracking":[{"event":"[viewed] Subject page","data":{"distinct_id":null,"time":"2024-03-29T15:58:38.046Z","subject_id":1927,"subject_name":"Aggression Management","category_name":"Communication","filter_size":0,"filter_types":[],"filters":[],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"ab_050_mobile_subject_cta":"button_variation"}},{"event":"[filtered] Subject page","data":{"distinct_id":null,"time":"2024-03-29T15:58:38.046Z","subject_id":1927,"subject_name":"Aggression Management","category_name":"Communication","filter_size":0,"filter_types":[],"filters":[],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"ab_050_mobile_subject_cta":"button_variation"}}],"filters":""}