Developing internal cooperation for customers
Unfortunately Cegos's trainings are no longer available on Springest
Complaint Handling Training
Who is the course for? The course provides training for individuals who are responsible for handling customer complaints and/or front-line …
Building and Retaining Customer Relationships
Overview Course duration: 1 day.This course will enable you to understand the root cause of customer complaints, manage customers expectati…
- VAT: excluding VAT
- Price completeness: There could be additional costs like study material or lunch costs.
Complaints Mediation
The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The …
- VAT: excluding VAT
- Price completeness: There could be additional costs like study material or lunch costs.
- Extra info: + VAT
Customer Care (Skills Course)
This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as peopl…
- VAT: excluding VAT
- Price completeness: This price is complete, there are no hidden additional costs.
Executive Office Skills
Executive Office Skills Level 2 The Programme The Executive Office Skills programme is designed for people who wish to gain an understandin…
Executive Office Skills
This course has been specifically designed for senior office staff who wish to be able to manage office operations effectively and supervis…
- VAT: excluding VAT
- Price completeness: This price is complete, there are no hidden additional costs.
Effective Meetings Workshop
How to make your meetings more productive1 Day - On Request One of the biggest timewasters within organisations is ineffective meetings. "P…
Complaint Handling Skills Training Course
professionally handling complaints1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your …
Executive Office Skills Level 2
Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and…
- VAT: excluding VAT
- Price completeness: This price is complete, there are no hidden additional costs.
Handling Objections - Sales eLearning
Handling Objections An interactive, online training module that provides sales professionals with the tools to effectively handle the objec…