ITIL® Transformation (Version 5) - Classroom (Exam Included)

ITIL® Transformation (Version 5) - Classroom (Exam Included)

Lead successful organizational change with the ITIL® Transformation (Version 5) course. As a core module required across all ITIL Version 5 advanced certification pathways, this course equips you with the practical skills to plan, govern, and deliver transformation initiatives that create lasting business value.

You'll learn how to manage complex change, align people, processes, and technology, strengthen governance, and leverage AI and automation to build resilient, future-ready organizations

Key Features

• Course and material in English
• 2 days live online classroom (8 hours per day) with accredited trainer
• 21 hours recommended study time
• Downloadable PDF documents with detailed content
• PeopleCert Official Training Material (OTM)
• Official exam voucher included
• Certification of completion included

Objectives

• Understand the ITIL Transformation Model and transformation patterns.
• Plan and manage successful digital transformation initiatives.
• Align people, processes, technology, and governance during change.
• Apply continual learning and improvement throughout transformation.
• Integrate AI and modern frameworks to support transformation outcomes.
• Prepare for the ITIL Transformation (Version 5) certification exam

Who it is aimed at

• Digital Transformation Leaders
• IT Directors and Senior Managers
• Change and Transformation Managers
• Enterprise Architects
• IT Service Management (ITSM) professionals
• Consultants leading organizational and digital transformation
• Professionals pursuing the ITIL Strategic Leader (Version 5) certification

Prerequisites

• Hold an ITIL Foundation (Version 5) or any ITIL 4 certification.
• Complete an accredited ITIL Transformation (Version 5) training course before taking the certification exam

Course Content

• Transformation Fundamentals – Understand the role of transformation within ITIL, including the Guiding Principles, Service Value System, Four Dimensions, and different approaches to organizational change.
• ITIL Transformation Model – Learn how governance, positioning, execution, and continual learning work together to deliver successful transformation initiatives.
• Managing Change Effectively – Explore practical techniques for aligning people, processes, and technology while managing risk and delivering measurable business outcomes.
• AI & Modern Transformation – Discover how AI, automation, DevOps, and PRINCE2® complement ITIL practices to support effective digital transformation

Exam & Certification Details

Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Transformation (Version 5) examination.

Exam Format

• Duration: 90 minutes
• Format: Closed book
• Questions: 40 multiple-choice questions
• Pass Mark: 28/40 (70%)

Candidates who successfully pass the exam will receive the official ITIL® Transformation (Version 5) certification issued by PeopleCert. This certification contributes toward the ITIL Strategic Leader (Version 5) designation and is subject to the PeopleCert Continuing Professional Development (CPD) programme

Licensing and accreditation

ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.

Equality policy

PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.

FAQ

What is ITIL® Transformation (Version 5)?

ITIL® Transformation (Version 5) is a core module in the ITIL Version 5 qualification scheme. It provides practical guidance for planning and delivering organizational and digital transformation by aligning people, processes, technology, and governance to create measurable business value and long-term resilience.

Is ITIL® Transformation required for advanced ITIL Version 5 certifications?

Yes. ITIL® Transformation is a mandatory module for achieving the ITIL Managing Professional (MP), ITIL Strategic Leader (SL), and ITIL Practice Manager (PM) designations. The certification only needs to be completed once, and it counts toward all three qualification pathways. It also serves as a transition module for eligible ITIL 4 certification holders moving to Version 5.

Key Benefits of ITIL® Transformation Training

The ITIL® Transformation (Version 5) course equips professionals with the knowledge to lead and manage complex organizational change by aligning governance, people, processes, and technology to achieve sustainable business outcomes.

Benefits include:

• Strengthen governance and leadership to support successful transformation initiatives.
• Improve organizational capabilities through clear roles, responsibilities, and accountability.
• Enhance the effectiveness of the Service Value System (SVS), including practices, processes, and technologies.
• Foster collaboration across teams and value streams to deliver lasting business value and organizational resilience.

Who should take this course?

It is designed for leaders, managers, consultants, and professionals responsible for digital transformation, organizational change, and IT service improvement.

What certification will I receive?

After passing the exam, you will earn the official ITIL® Transformation (Version 5) certification from PeopleCert, which contributes toward the ITIL Strategic Leader (Version 5) designation

What's the difference between ITIL 5 Strategy and Transformation ?

Although both modules are part of ITIL Strategic Leader (Version 5), they serve different purposes.

ITIL® Strategy (Version 5)

Purpose: Build the right strategy. This module focuses on helping leaders create and maintain strategies that align IT and digital capabilities with business objectives.

Typical topics: Strategic planning, Governance, Business alignment, Investment decisions, Value creation, Strategic leadership, AI strategy and governance, Operating in uncertain (VUCA) environments

Ideal for: CIOs, IT Directors, Enterprise Architects, Senior Managers, Digital Strategy Leaders

ITIL® Transformation (Version 5)

Purpose: Successfully deliver change. This module focuses on implementing strategy by managing organizational transformation, ensuring people, processes, technology, and culture adopt change successfully.

Typical topics: Transformation planning, Organizational change management, Leadership during change, Transformation governance, Change adoption, Agile transformation, AI-enabled transformation, Measuring transformation success

Ideal for: Transformation Managers, Change Managers, Program Managers, PMO Leaders, Digital Transformation Consultants