ITIL® Service (Version 5) - eLearning (Exam Included)

ITIL® Service (Version 5) - eLearning (Exam Included)

Develop the skills to design, deliver, and continually improve high-quality IT services with the ITIL® Service (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification provides practical guidance on managing digital services by aligning people, processes, and technology to create lasting business value.

Through accredited eLearning, official PeopleCert training materials, hands-on exercises, and mock exams, you'll learn how to build resilient, customer-focused services while supporting operational excellence and continual improvement

Key Features

• Course and material in English
• 120 days access to the eLearning platform.
• 11 lessons, 7 hours of video contents
• 21 hours recommended study time

• Self-paced course with exercises and solutions
• Downloadable PDF documents with detailed content
• PeopleCert Official Training Material (OTM)
• Official exam voucher included
• Certification of completion included

Objectives

• Explain the principles of digital service management.
• Design, deliver, and support services throughout their lifecycle.
• Align people, processes, and technology to improve service outcomes.
• Apply continual improvement to enhance service quality and resilience.
• Deliver greater value through customer-focused service management.
• Prepare for the ITIL Service (Version 5) certification exam

Who it is aimed at

• IT Service Managers and Service Delivery Managers
• IT Operations and Support professionals
• ITSM consultants and practitioners
• Digital service and product managers
• Professionals pursuing the ITIL Managing Professional (Version 5) certification
• Anyone responsible for delivering and improving IT-enabled services

Prerequisites

• Hold an ITIL Foundation (Version 5) or any ITIL 4 certification.
• Complete an accredited ITIL Service (Version 5) training course before taking the exam

Course Content

• Digital Service Management – Learn the principles of designing, delivering, and managing modern digital services.
• Product & Service Lifecycle – Explore the lifecycle stages from discovery and design through operation, delivery, support, and continual improvement.
• Service Design & Delivery – Understand how to create reliable, customer-focused services that meet business needs.
• People, Processes & Technology – Discover how aligning key organisational elements improves service quality and operational performance.
• Continual Improvement – Apply ITIL practices to enhance service resilience, efficiency, and customer value

Exam & Certification Details

Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Service (Version 5) examination.

Exam Format

• Duration: 90 minutes
• Format: Closed book
• Questions: 40 multiple-choice questions
• Pass Mark: 28/40 (70%)

Candidates who successfully pass the exam will receive the official ITIL® Service (Version 5) certificate issued by PeopleCert. This certification contributes toward the ITIL Managing Professional (Version 5) designation and is subject to the PeopleCert Continuing Professional Development (CPD) programme.

Licensing and accreditation

ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.

Equality policy

PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.

FAQ

What is ITIL® Service (Version 5)?

ITIL® Service (Version 5) is one of the three modules within the ITIL Managing Professional (Version 5) pathway. It focuses on designing, delivering, operating, and continually improving digital services by aligning people, processes, and technology to create business value and enhance customer experiences.

Key Benefits of ITIL® Service (Version 5)

The ITIL® Service course equips professionals with the knowledge to manage modern digital services that support business goals and deliver consistent value.

Benefits include:

• Apply ITIL best practices to improve service quality, resilience, and continual improvement.
• Align service management with business objectives through integrated people, processes, and technology.
• Enhance operational efficiency, customer satisfaction, and value delivery using modern service management approaches.

Who should take this course?

IT professionals responsible for service management, service delivery, IT operations, or anyone working toward the ITIL Managing Professional (Version 5) certification.

What certification will I receive?

After passing the exam, you will earn the official ITIL® Service (Version 5) certification from PeopleCert, which counts toward the ITIL Managing Professional (Version 5) qualification.

What's the difference between ITIL 5 service, product, and experience ?

The three ITIL® Managing Professional (Version 5) modules each focus on a different aspect of managing digital products and services. They are designed to complement one another but have distinct objectives.

ITIL® Product (Version 5)

• Focus: Building and managing digital products
• What you learn: Product strategy, product lifecycle, product ownership, roadmaps, value creation, and product management practices
• Best for: Product Managers, Product Owners, Digital Product Leads

ITIL® Service (Version 5)

• Focus: Delivering and operating digital services
• What you’ll learn: Service design, transition, operation, support, service quality, resilience, and continual improvement
• Best for: Service Managers, IT Operations, Service Delivery Managers

ITIL® Experience (Version 5)

• Focus: Creating exceptional stakeholder experiences
• What you’ll learn: Customer and user journeys, experience management, human-centred design, stakeholder engagement, and measuring experience
• Best for: Customer Experience Managers, Service Designers, UX Professionals, Service Owners