ITIL® Service (Version 5) - Classroom (Exam Included)

ITIL® Service (Version 5) - Classroom (Exam Included)

Build the expertise to deliver reliable, high-quality digital services with the ITIL® Service (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this advanced certification equips you with practical skills to design, operate, support, and continually improve services that create measurable business value.

You'll learn how to align people, processes, technology, and governance to enhance service performance, customer experience, and organizational resilience in today's digital and AI-enabled environments.

Key Features

• Course and material in English
• 2 days live online classroom (8 hours per day) with accredited trainer
• 21 hours recommended study time

• Downloadable PDF documents with detailed content
• PeopleCert Official Training Material (OTM)
• Official exam voucher included
• Certification of completion included

Objectives

• Explain the principles of digital service management.
• Design, deliver, and support services throughout their lifecycle.
• Align people, processes, and technology to improve service outcomes.
• Apply continual improvement to enhance service quality and resilience.
• Deliver greater value through customer-focused service management.
• Prepare for the ITIL Service (Version 5) certification exam

Who it is aimed at

• IT Service Managers and Service Delivery Managers
• IT Operations and Support professionals
• ITSM consultants and practitioners
• Digital service and product managers
• Professionals pursuing the ITIL Managing Professional (Version 5) certification
• Anyone responsible for delivering and improving IT-enabled services

Prerequisites

• Hold an ITIL Foundation (Version 5) or any ITIL 4 certification.
• Complete an accredited ITIL Service (Version 5) training course before taking the exam

Course Content

• Service Discovery & Design – Learn how to identify service opportunities, define requirements, and design customer-focused solutions that align with business objectives.
• Building Service Capabilities – Explore how organisations acquire, develop, and integrate people, technology, and external resources to deliver reliable and scalable services.
• Service Transition & Operations – Understand how services are deployed, operated, and maintained to ensure stability, performance, and business continuity.
• Service Delivery & Support – Discover best practices for delivering high-quality services, supporting users, and driving continual improvement to maximize customer value.

Exam & Certification Details

Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Service (Version 5) examination.

Exam Format

• Duration: 90 minutes
• Format: Closed book
• Questions: 40 multiple-choice questions
• Pass Mark: 28/40 (70%)

Candidates who successfully pass the exam will receive the official ITIL® Service (Version 5) certificate issued by PeopleCert. This certification contributes toward the ITIL Managing Professional (Version 5) designation and is subject to the PeopleCert Continuing Professional Development (CPD) programme.

Licensing and accreditation

ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.

Equality policy

PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.

FAQ

What is ITIL® Service (Version 5)?

ITIL® Service (Version 5) is one of the three modules within the ITIL Managing Professional (Version 5) pathway. It focuses on designing, delivering, operating, and continually improving digital services by aligning people, processes, and technology to create business value and enhance customer experiences.

Key Benefits of ITIL® Service (Version 5)

The ITIL® Service course equips professionals with the knowledge to manage modern digital services that support business goals and deliver consistent value.

Benefits include:

• Apply ITIL best practices to improve service quality, resilience, and continual improvement.
• Align service management with business objectives through integrated people, processes, and technology.
• Enhance operational efficiency, customer satisfaction, and value delivery using modern service management approaches.

Who should take this course?

IT professionals responsible for service management, service delivery, IT operations, or anyone working toward the ITIL Managing Professional (Version 5) certification.

What certification will I receive?

After passing the exam, you will earn the official ITIL® Service (Version 5) certification from PeopleCert, which counts toward the ITIL Managing Professional (Version 5) qualification.

What's the difference between ITIL 5 service, product, and experience ?

The three ITIL® Managing Professional (Version 5) modules each focus on a different aspect of managing digital products and services. They are designed to complement one another but have distinct objectives.

ITIL® Product (Version 5)

• Focus: Building and managing digital products
• What you learn: Product strategy, product lifecycle, product ownership, roadmaps, value creation, and product management practices
• Best for: Product Managers, Product Owners, Digital Product Leads

ITIL® Service (Version 5)

• Focus: Delivering and operating digital services
• What you’ll learn: Service design, transition, operation, support, service quality, resilience, and continual improvement
• Best for: Service Managers, IT Operations, Service Delivery Managers

ITIL® Experience (Version 5)

• Focus: Creating exceptional stakeholder experiences
• What you’ll learn: Customer and user journeys, experience management, human-centred design, stakeholder engagement, and measuring experience
• Best for: Customer Experience Managers, Service Designers, UX Professionals, Service Owners