ITIL® Product (Version 5) - Classroom (Exam Included)

ITIL® Product (Version 5) - Classroom (Exam Included)

Develop the skills to manage digital products that deliver lasting business value with the ITIL® Product (Version 5) course. As part of the ITIL Managing Professional (Version 5) pathway, this certification teaches you how to manage products throughout their lifecycle by combining product management with IT service management best practices.

You'll learn how to align product strategy with customer needs, leverage AI and automation, and integrate frameworks such as DevOps and PRINCE2® to deliver high-performing digital products in today's fast-changing business environment

Key Features

• Course and material in English
• 2 days live online class (8 hours per day) with accredited trainer
• 21 hours recommended study time

• Downloadable PDF documents with detailed content
• PeopleCert Official Training Material (OTM)
• Official exam voucher included
• Certification of completion included

Objectives

• Explain the principles of digital product management.
• Apply the ITIL Product & Service Lifecycle to manage products effectively.
• Align product strategy with customer and business objectives.
• Use AI, automation, and governance to enhance product delivery.
• Integrate ITIL with DevOps and PRINCE2® practices.
• Prepare for the ITIL Product (Version 5) certification exam.

Who it is aimed at

• Product Managers and Product Owners
• Digital Product Managers
• IT Service and Product Management professionals
• ITSM consultants and practitioners
• Professionals pursuing the ITIL Managing Professional (Version 5) certification
• Anyone responsible for developing or managing digital products

Prerequisites

• Hold an ITIL Foundation (Version 5) or any ITIL 4 certification.
• Complete an accredited ITIL Product (Version 5) training course before taking the certification exam.

Course Content

• Digital Product Management – Learn how digital products are planned, developed, delivered, and managed to create business value.
• Product & Service Lifecycle – Explore the complete lifecycle, from discovery and design through acquisition, build, transition, operation, delivery, and support.
• Value-Driven Product Strategy – Understand how to align product initiatives with customer needs and organisational goals.
• AI, Automation & Governance – Discover how AI, automation, governance, and performance measurement support effective product management.
• Modern Ways of Working – Learn how ITIL complements Agile, DevOps, and PRINCE2® to deliver successful digital products

Exam & Certification Details

Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Product (Version 5) examination.

Exam Format

• Duration: 90 minutes
• Format: Closed book
• Questions: 40 multiple-choice questions
• Pass Mark: 28/40 (70%)

Candidates who successfully pass the exam will receive the official ITIL® Product (Version 5) certification issued by PeopleCert. This certification contributes toward the ITIL Managing Professional (Version 5) designation and is subject to the PeopleCert Continuing Professional Development (CPD) programme

Licensing and accreditation

ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.

Equality policy

PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.

FAQ

What is ITIL® Product (Version 5)?

ITIL® Product (Version 5) is one of the three modules within the ITIL Managing Professional (Version 5) pathway. It focuses on creating, managing, and continually improving digital products throughout their lifecycle

Key Benefits of ITIL® Product (Version 5)

The ITIL® Product (Version 5) course equips professionals with the skills to manage digital products throughout their lifecycle, helping organizations deliver greater business value through modern product management practices.

Benefits include:

• Understand how digital products and services create value for customers and the business.
• Apply the ITIL Product & Service Lifecycle to manage products from discovery to continual improvement.
• Improve end-to-end product management through integrated lifecycle practices.
• Leverage governance, AI, automation, and performance metrics to optimize product delivery.
• Integrate ITIL with Agile, DevOps, PRINCE2®, and other modern ways of working.

Who should take this course?

This course is designed for product managers, product owners, IT service professionals, consultants, and anyone responsible for managing digital products

What certification will I receive?

After passing the exam, you will earn the official ITIL® Product (Version 5) certification from PeopleCert, which counts toward the ITIL Managing Professional (Version 5) qualification

What's the difference between ITIL 5 service, product, and experience ?

The three ITIL® Managing Professional (Version 5) modules each focus on a different aspect of managing digital products and services. They are designed to complement one another but have distinct objectives.

ITIL® Product (Version 5)

• Focus: Building and managing digital products
• What you learn: Product strategy, product lifecycle, product ownership, roadmaps, value creation, and product management practices
• Best for: Product Managers, Product Owners, Digital Product Leads

ITIL® Service (Version 5)

• Focus: Delivering and operating digital services
• What you’ll learn: Service design, transition, operation, support, service quality, resilience, and continual improvement
• Best for: Service Managers, IT Operations, Service Delivery Managers

ITIL® Experience (Version 5)

• Focus: Creating exceptional stakeholder experiences
• What you’ll learn: Customer and user journeys, experience management, human-centred design, stakeholder engagement, and measuring experience
• Best for: Customer Experience Managers, Service Designers, UX Professionals, Service Owners