ITIL® Managing Professional Transition (Version 5) - Classroom (Exam Included)

ITIL® Managing Professional Transition (Version 5) - Classroom (Exam Included)

Advance your IT service management expertise with the ITIL® Managing Professional Transition (Version 5) course. Designed for experienced ITIL professionals, this fast-track programme enables you to upgrade your existing ITIL qualification to the latest Version 5 without completing every individual module.

Through accredited training, official learning materials, and two certification exams, you'll gain the latest knowledge in product and service lifecycle management, experience management, digital transformation, AI-enabled service management, and modern ITIL best practices, preparing you to lead value-driven digital services with confidence.

Key Features

• Course and material in English
• 5 days online live classroom (8 hours per day) with accredited trainer
• 35 hours recommended study time

• Downloadable PDF documents with detailed content
• PeopleCert Official Training Material (OTM)
• Official exam voucher included
• Certification of completion included

Objectives

• ITIL Product & Service Lifecycle – Understand how ITIL Version 5 manages products and services across their entire lifecycle, from planning and design to delivery, operation, and continual improvement.
• Experience Management – Learn how the ITIL Experience Model helps organisations deliver better customer and stakeholder experiences through service journeys and user-focused practices.
• Transformation, Governance & AI – Explore ITIL's approach to organisational transformation, governance, and the role of AI in improving service management and decision-making.
• Integrating ITIL with Modern Practices – Discover how ITIL complements frameworks such as PRINCE2® and DevOps to support effective project delivery, product management, and continual improvement.

Who it is aimed at

• ITIL 4 Managing Professional certified professionals
• ITIL 4 Master certified professionals
• ITIL v3 Expert and ITIL v3 Master certificate holders
• IT Service Managers and Service Delivery Managers
• ITSM Consultants
• IT Operations and Digital Transformation professionals
• Experienced practitioners looking to upgrade to ITIL Version 5

Prerequisites

To attend this course and sit the certification exams, candidates must:

• Hold one of the following certifications:
  • ITIL 4 Managing Professional
  • ITIL 4 Master
  • ITIL v3 Expert
  • ITIL v3 Master
• Complete an accredited ITIL Managing Professional Transition (Version 5) training course before taking the official exams

Course Content

• Introduction to ITIL Version 5
• Product and Service Lifecycle
• Product management principles
• Service management practices
• Experience management and customer journeys
• ITIL Transformation Model
• AI-enabled service management
• Value streams and continual improvement
• Integrating ITIL with DevOps and PRINCE2®
• Preparation for both certification exams

Exam & Certification Details

Upon completing the accredited training, candidates must pass two official PeopleCert online examinations to earn the ITIL® Managing Professional (Version 5) certification.

ITIL Transformation (Version 5) Exam

• Duration: 90 minutes
• Format: Open book
• Questions: 40 multiple-choice questions
• Pass Mark: 28/40 (70%)

ITIL Managing Professional Transition – Product, Service & Experience Exam

• Duration: 120 minutes
• Format: Open book (official ITIL Product, Service, and Experience books only)
• Questions: 60 multiple-choice questions
• Pass Mark: 42/60 (70%)

Both exams may be taken separately and in any order. Successful completion of both exams awards the official ITIL® Managing Professional (Version 5) certification issued by PeopleCert. The certification is subject to the PeopleCert Continuing Development Programme (CPD).

Licensing and accreditation

ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.

Equality policy

PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.

FAQ

What is the ITIL Managing Professional Transition course?

ITIL® Managing Professional Transition (Version 5) is a fast-track upgrade course for professionals who already hold the ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert, or ITIL v3 Master certification. It focuses on the key updates introduced in ITIL Version 5, enabling experienced practitioners to transition to the latest framework without completing each individual module.

Key Benefits of ITIL® Managing Professional Transition Training

The ITIL® Managing Professional Transition course provides the fastest and most efficient way for certified ITIL professionals to upgrade to ITIL Version 5 by focusing only on the latest updates.

Benefits include:

• Fast-track upgrade for ITIL 4 Managing Professional and ITIL v3 Expert/Master certified professionals.
• Focuses on new Version 5 concepts without repeating previously learned content.
• Prepares professionals for modern, product- and service-centric IT management.
• Strengthens collaboration across teams to improve customer value and digital transformation outcomes.

Do I need to complete individual ITIL Version 5 modules?

No. This transition course combines the essential updates from multiple Version 5 modules into a single learning pathway.

How many exams are required?

You must pass two official PeopleCert exams—the ITIL Transformation exam and the ITIL Managing Professional Transition (Product, Service & Experience) exam.