ITIL® Foundation (Version 5) Bridge - Classroom (Exam Included)

ITIL® Foundation (Version 5) Bridge - Classroom (Exam Included)

Upgrade your ITIL expertise with the ITIL® Foundation Bridge (Version 5) course. Designed for professionals who already hold an ITIL 4 Foundation certification, this fast-track programme focuses on the latest additions and enhancements introduced in ITIL Version 5 without repeating content you already know.

Through accredited training, you'll gain practical knowledge of digital product and service management, value co-creation, AI-enabled service management, and the ITIL Product and Service Lifecycle, ensuring your skills remain aligned with modern industry practices.

Key Features

• Course and material in English
• 1 day live online classroom (8 hours per day) with accredited trainer
• 20 hours recommended study time

• Downloadable PDF documents with detailed content
• PeopleCert Official Training Material (OTM)
• Official exam voucher included
• Certification of completion included

Objectives

• Explain the new concepts introduced in ITIL Version 5.
• Apply digital product and service management principles.
• Understand value co-creation and service relationships.
• Describe the ITIL Product and Service Lifecycle.
• Recognise the role of governance, AI, and continual improvement.
• Prepare for the ITIL Foundation Bridge (Version 5) certification exam

Who it is aimed at

• ITIL 4 Foundation certified professionals
• IT service management (ITSM) practitioners
• Service Desk and IT Operations professionals
• IT Service Managers and Team Leaders
• IT consultants and digital transformation professionals
• Individuals planning to progress to advanced ITIL Version 5 certifications

Prerequisites

• ITIL 4 Foundation certification, or
• Another ITIL 4 qualification (excluding ITIL 4 Specialist: Acquiring & Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital & IT)

Course Content

• ITIL Version 5 Terminology – Learn the updated ITIL terminology and core concepts, including digital products and services, service offerings, utility, warranty, and sustainability.
• Four Dimensions of Service Management – Explore the four dimensions of ITIL and understand how people, technology, partners, and processes work together to deliver effective services.
• Product & Service Lifecycle – Understand the eight lifecycle activities, from discovery and design to delivery, support, and continual improvement.
• ITIL Value System – Discover how governance, guiding principles, practices, and continual improvement work together to create business value.
• AI in IT Service Management – Learn how AI and automation enhance service management while supporting responsible governance and informed decision-making.

Exam & Certification Details

Upon completing the accredited training, candidates can take the official PeopleCert ITIL® Foundation (Version 5) Bridge examination.

Exam Format

• Duration: 30 minutes
• Format: Closed book
• Questions: 20 multiple-choice questions
• Pass Mark: 13/20 (65%)

Candidates who successfully pass the exam will receive the official ITIL® Foundation (Version 5) certificate issued by PeopleCert. The certification is subject to the PeopleCert Continuing Professional Development (CPD) programme

Licensing and accreditation

ITIL version 5 is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.

Equality policy

PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.

FAQ

What is the ITIL® Foundation (Version 5) Bridge?

The ITIL® Foundation (Version 5) Bridge is a transition course for ITIL 4 Foundation certificate holders who want to upgrade to ITIL Foundation (Version 5). It introduces the latest ITIL concepts and best practices, enabling professionals to effectively apply modern digital product and service management principles.

Key Benefits of ITIL® Foundation (Version 5) Bridge Training

• Fast-track upgrade to ITIL Foundation (Version 5).
• Learn the latest updates to the Guiding Principles, Service Value System, and management practices.
• Apply modern IT service management best practices with confidence.
• Build a solid foundation for progressing to advanced ITIL Version 5 certifications.

Who should take this course?

Anyone who already holds an ITIL 4 Foundation certification and wants to update their knowledge or continue toward advanced ITIL Version 5 certifications

Do I need to study the full ITIL Foundation course again?

No. The Bridge course covers only the key changes introduced in ITIL Version 5, making it a quicker and more efficient upgrade path