Certified IT Operator (CITO®) - eLearning (exam included)

Certified IT Operator (CITO®) - eLearning (exam included)

Start your IT career with confidence through the Certified IT Operator (CITO®) course. As the entry-level certification in the IT Training Framework, CITO® equips aspiring and early-career IT professionals with the practical knowledge and essential skills needed to operate and support today's modern IT environments.

You'll gain a solid understanding of IT operations, infrastructure, service management, project fundamentals, cybersecurity, risk management, vendor coordination, documentation, and emerging technologies. Aligned with the European e-Competence Framework (e-CF), CITO® provides a strong foundation for building a successful career in IT operations and preparing for more advanced certifications

Key Features

• Course material available in English 
• Intermediate level for aspiring professionals
• Presentation & E-book included
• 30+ hours recommended study time 
• 1 Year access to the learning platform & exam voucher (included together)
• Program completion certification included

Learning Outcomes

• Understand the role of IT within modern organisations.
• Explain IT operational structures, roles, and responsibilities.
• Support vendor selection, maintenance, and service delivery activities.
• Apply basic project management principles in IT environments.
• Understand application lifecycle management and deployment processes.
• Perform essential system administration and documentation tasks.
• Apply IT service management, incident, event, and request fulfilment processes.
• Identify IT risks and implement basic information security controls.
• Monitor service quality using metrics and key performance indicators (KPIs).
• Understand current technology trends, including cloud computing, virtualisation, and IoT.

Target Audience

• Aspiring IT professionals
• IT support and help desk technicians
• Service desk analysts and operators
• System administrators and junior system engineers
• Network administrators and junior network engineers
• Software developers seeking broader IT operational knowledge
• IT graduates and career changers entering the technology industry
• Professionals with up to two years of IT experience

Prerequisites

• There are no mandatory prerequisites for attending this course.
• However, participants should have a basic understanding of operating systems, networking, applications, or service desk operations. The course is designed for entry-level professionals and those with up to two years of IT experience, as well as individuals transitioning into an IT career.

Course Content

IT Strategy

• The need for IT
• IT strategy and key objectives
• IT services and service catalogue
• IT and data centre infrastructure

IT Organization

• IT organization
• Data centre operations
• IT operations
• Data centre roles
• IT operations roles

Vendor 

• Vendor selection
• Technical coverage and due diligence of RFP
• Place and receive orders
• Verifying deliveries
• Invoice verification
• Maintenance
• Support
• Monitoring and reporting

Project Management

• Project management methods
• Business case
• Project constraints
• Scope
• Time
• Cost
• Monitor and control
• Change request
• Closing

Applications

• Application Programming Interface (API)
• Software Development Life Cycle (SDLC)
• DevOps
• Design
• Development
• Testing
• Deployment

System Administration

• Server hardware/administration
• Storage
• Virtualisation
• Database administration
• Network essentials

Documentation

• Documentation guidelines
• Documentation lifecycle
• Types of documents
• Document categories

Service Management

• Service desk
• Event management
• Request fulfilment
• Incident management

Risk

• Assets
• Threats
• Vulnerabilities
• Existing controls
• Consequences
• Risk analysis
• Risk evaluation
• Risk treatment

Information Security

• Standards and guidelines
• Confidentiality
• Integrity
• Availability
• Administrative controls
• Physical controls
• Technical (logical) controls
• Security logging

Technology Trends

• Cloud computing
• Big Data
• Internet of Things (IoT)
• Social media
• Mobile applications
• Bring Your Own Device (BYOD)

Quality

• Quality control
• Quality assurance
• Quality metrics
• Key Performance Indicators (KPIs)

Exam Format

• Duration: 60 minutes
• Questions: 40 multiple-choice questions
• Exam Type: Closed book
• Pass Mark: 27 correct answers (68%)

Certification

Candidates who successfully pass the exam will receive the official Certified Data Centre Migration Specialist (CDMS®) certificate.

The certification is accredited by EXIN, a globally recognised independent certification body, and is valid for three years, after which recertification is required

FAQ

What is CITO®?

CITO® (Certified IT Operator) is the entry-level certification in the EPI IT Training Framework. It validates the essential knowledge and practical skills required to work effectively in IT operations and support roles

Is CITO® suitable for beginners?

Yes. CITO® is specifically designed for entry-level IT professionals and individuals with little or no professional IT experience. It provides a practical introduction to the core disciplines required in modern IT operations.

Does the course cover cybersecurity and IT service management?

Yes. The course introduces fundamental concepts of information security, risk management, incident management, event management, request fulfilment, and service desk operations, helping learners understand how secure and reliable IT services are delivered.

Is CITO® internationally recognised?

Yes. CITO® is accredited by EXIN, an internationally recognised independent certification and examination institute. It is aligned with the European e-Competence Framework (e-CF), making it a respected credential for entry-level IT professionals worldwide.