Certified IT Manager (CITM®) - eLearning (exam included)

Certified IT Manager (CITM®) - eLearning (exam included)

Advance your career into IT leadership with the Certified IT Manager (CITM®) course. Designed for experienced IT professionals, team leaders, and aspiring managers, this internationally accredited certification develops the essential management, leadership, and strategic skills required to lead modern IT teams and deliver business value.

Over three comprehensive days, you'll learn how to align IT strategy with business goals, manage teams and vendors, oversee projects, implement IT service management, strengthen information security, and drive business continuity and digital transformation initiatives. Aligned with the European e-Competence Framework (e-CF), CITM® prepares you to confidently manage IT operations in today's fast-paced and mission-critical business environments

Key Features

• Course material available in English 
• Intermediate level for aspiring professionals
• Presentation & E-book included
• 30+ hours recommended study time 
• 1 Year access to the learning platform & exam voucher (included together)
• Program completion certification included

Learning Outcomes

• Align IT strategy with organisational objectives.
• Build, lead, and develop high-performing IT teams.
• Evaluate, negotiate, and manage IT vendors and suppliers.
• Support IT project planning and delivery.
• Implement effective IT service management processes.
• Develop business continuity and disaster recovery strategies.
• Apply information security and risk management best practices.
• Manage business change and stakeholder relationships.
• Evaluate emerging technologies to support business innovation.
• Measure and improve IT service quality using KPIs and performance metrics.

Target Audience

• IT managers and aspiring IT managers
• Team leaders and IT supervisors
• Enterprise architects
• ICT operations managers
• Systems analysts and systems architects
• Business analysts
• ICT security managers
• Service managers
• Project managers
• IT consultants and solution architects
• Experienced IT professionals preparing for leadership roles

Prerequisites

• Participants should ideally have 2–4 years of experience in IT, with knowledge of systems, networking, applications, or service desk operations.
• The course is best suited for professionals currently working as senior IT specialists, team leaders, supervisors, or managers, or those preparing to move into IT management roles.

Course Content

IT Strategy

• The need for IT
• Enterprise Architecture
• Service catalogue
• Service level management
• Sustainable development

IT Organization

• Personnel need
• Roles and responsibilities
• Sourcing
• Selection process
• Hiring staff
• Managing staff
• Career planning
• Training / job rotation
• Performance appraisal
• Staff departures

Vendor Selection and Management

• Vendor selection
• RFI
• RFP
• Proposal evaluation
• Vendor reference checks
• Contract negotiation
• Contract management
• Vendor management
• Recompete vendors

Project Management

• Methodologies
• Project organization
• Starting-up / initiating
• Planning / initiating a project
• Risk
• Quality
• Scope
• Work / Product Breakdown Structure
• Scheduling
• Cost
• Communication

Application Management

• Software Development Life Cycle (SDLC)
• Software Quality Assurance (SQA)
• Requirements
• Development
• Testing
• Adoption (implementation)
• Maintenance

Service Management

• Problem management
• Change management

Business Continuity Planning

• Resources
• Relocation of staff
• Information requirement
• Backup strategies
• Site selection
• Business Continuity Plan
• Test and exercise
• Test review, report and follow-up
• Monitoring and review

Risk Management

• Guidelines
• Context establishment
• Identification
• Analysis
• Evaluation
• Treatment
• Communication
• Monitoring and control

Information Security Management

• Standards
• Confidentiality
• Integrity
• Availability
• Controls types
• Guideline for controls selection
• Control categories
• Information security awareness
• Security incident response

Information and Knowledge Management

• Information management
• Data management
• Information management technologies
• Business intelligence
• Best practices and pitfalls in data governance

Business Change Management

• Frameworks
• Business Relationship Management (BRM)
• Objectives
• Life cycle activities
• Customer relationship
• Building the business
• Alignment

Technology Trends

• Research and Development
• Blockchain
• Big Data
• Artificial Intelligence

Quality Management

• Standards and guidelines
• Objectives and activities
• Services review
• Customer feedback
• Surveys
• Key Performance Indicators (KPIs)
• Metrics
• Scorecards and reports
• Quality register

Exam Format

• Duration: 75 minutes
• Questions: 50 multiple-choice questions
• Exam Type: Closed book
• Pass Mark: 33 correct answers (66%)

Certification

Candidates who successfully pass the exam will receive the official Certified IT Manager (CITM®) certificate.

The certification is accredited by EXIN, a globally recognised independent certification body, and is valid for three years, after which recertification is required.

FAQ

What is CITM®?

CITM® (Certified IT Manager) is the second certification in the EPI IT Training Framework. It equips experienced IT professionals with the leadership, management, and strategic competencies needed to manage IT teams and support business objectives

Is CITM® suitable for experienced IT professionals?

Yes. CITM® is specifically designed for professionals with 2–4 years of IT experience who are ready to take on leadership responsibilities or transition into management roles.

Does the course cover leadership and business management?

Yes. Beyond technical topics, CITM® focuses on team leadership, workforce development, stakeholder communication, vendor management, business continuity, and aligning IT services with organisational goals

Is CITM® internationally recognised?

Yes. CITM® is globally accredited by EXIN and aligned with the European e-Competence Framework (e-CF) at Proficiency Level 3 (Senior Professional/Manager/Consultant), making it a respected credential for IT management professionals worldwide.