Certified Data Centre Facilities Operations Specialist (CDFOS®) - Online Classroom (exam included)

Certified Data Centre Facilities Operations Specialist (CDFOS®) - Online Classroom (exam included)

Develop the expertise to operate mission-critical data centres with confidence through the Certified Data Centre Facilities Operations Specialist (CDFOS®) course. This internationally accredited certification focuses on the operational practices and industry standards required to maintain safe, efficient, and highly available data centre facilities while reducing operational risks.

Throughout the course, you'll gain practical knowledge in key areas such as service operations, health and safety, physical security, preventive maintenance, capacity planning, environmental monitoring, sustainability, and regulatory compliance. Based on the Data Centre Operations Standard (DCOS®), CDFOS® equips professionals with the skills to strengthen operational resilience, maximise uptime, and ensure the reliable delivery of critical business services.

Key Features

• 3 Days (8 hours/ day) Instructor-led Virtual Online Classroom
• Classroom available in English or Spanish (Contact us for confirmation)
• Beginner - intermediate level for aspiring professionals
• Presentation & E-book in English
• 20+ hours recommended study time 
• 1 Year access to the learning platform & exam voucher (included together)
• Program completion certification included

Learning Outcomes

• Apply service level management best practices in data centre operations.
• Implement workplace safety and emergency response procedures.
• Maintain physical security and access control processes.
• Coordinate preventive maintenance and operational activities.
• Manage equipment lifecycle, capacity, and floor operations.
• Monitor data centre performance, availability, and reporting.
• Support project implementation and operational documentation.
• Improve sustainability, compliance, and operational efficiency across the facility.
• Reduce operational risks by applying industry-standard processes

Target Audience

• Data centre operations engineers and technicians
• Facilities and critical environment engineers
• Data centre managers and supervisors
• IT infrastructure and facilities professionals
• Operations and maintenance personnel
• Service delivery and facilities support teams
• Anyone responsible for the daily operation, maintenance, or availability of mission-critical data centres

Prerequisites

• There are no mandatory prerequisites for attending this course.
• While prior experience in data centre operations is beneficial, it is not required. Participants are strongly recommended to have completed the Certified Data Centre Professional (CDCP®) or Data Centre Foundation Certificate (DCFC®) course, or possess equivalent knowledge before attending CDFOS®

Course Content

Service Level Management

• Service Level Management
• Needs analysis
• Capability assessment
• Service portfolio and catalogue
• Service Level Agreements
• Reporting 
• Complaint procedure 
• Customer satisfaction
• Service Improvement Process (SIP)

Safety and Crisis Management

• Most common type of accidents and why they often happen
• The roles and responsibilities of appointed safety staff
• The importance of the OH&S or WHS manual
• Calibration of measurement and test equipment
• Proper lock-out/tag-out procedures
• Emergency response plan requirement for various potential emergencies
• The importance of Permit To Work

Physical Security

• Standard Operating Procedures (SOP) for security
• Security risk assessment
• Security zones
• Physical inspections / security patrols
• Delivery of goods / holding area
• Entry control of individuals
• Badges and key management
• Security monitoring
• Security incident reporting

Facilities Maintenance

• The importance of maintenance
• Maintenance definitions
• Maintenance operations procedures (MOP)
• Service reports
• Spare management
• Tools
• Housekeeping

Data Centre Operations

• Shift handover
• Walk around duties
• Service management
• Release management
• Configuration management
• Floor management
• Equipment life cycle management

Monitoring / Reporting / Control

• Monitoring requirements
• Facilities monitoring matrix
• Sensor / alarm point testing and calibration
• Notification matrix
• Escalation requirements
• Reporting

Project Management

• Project management
• Project organization
• Project manager
• Initiation
• Planning
• Execution
• Monitor and control
• Closing
• Evaluation / lessons learnt

Environmental Sustainability

• The importance of sustainability
• Environmental standards
• Power efficiency indicators
• Energy saving best practises
• Water management
• Sustainable energy usage

Governance and Compliance

• The importance of document management
• The six sub-processes of document management
• Asset management
• Requirements or asset recording

Exam & Certification Details

• Duration: 90 minutes
• Questions: 60 multiple-choice questions
• Exam Type: Closed book
• Pass Mark: 42 correct answers (70%)

Certification

Candidates who successfully pass the exam will receive the official Certified Data Centre Facilities Operations Specialist (CDFOS®) certificate.

The certification is accredited by EXIN, a globally recognised independent certification body, and is valid for three years, after which recertification is required

FAQ

What is CDFOS®?

CDFOS® (Certified Data Centre Facilities Operations Specialist) is an internationally recognised certification that validates the knowledge and practical skills required to operate and maintain mission-critical data centre facilities safely, efficiently, and in accordance with industry best practices.

How is CDFOS® different from CDCP®?

CDCP® focuses on the design and fundamentals of data centre infrastructure, while CDFOS® concentrates on the day-to-day operation, maintenance, safety, and management of mission-critical facilities. CDFOS® is designed for professionals responsible for keeping data centres operating reliably after deployment.

Does the course include operational best practices?

Yes. The course provides practical guidance on maintenance planning, lock-out/tag-out procedures, shift handovers, capacity management, incident response, documentation, reporting, and continuous operational improvement.

Is CDFOS® internationally recognised?

Yes. CDFOS® is accredited by EXIN, an internationally recognised independent certification and examination institute, making it a respected credential for professionals working in mission-critical facilities and data centre operations worldwide