Certified Data Center Facilities Operations Manager (CDFOM®) - eLearning (exam included)

Certified Data Center Facilities Operations Manager (CDFOM®) - eLearning (exam included)

Designed for current and aspiring operations leaders, this internationally accredited certification equips you with the management skills, frameworks, and best practices needed to oversee high-availability data centre facilities while minimising operational risk and downtime.

You'll learn how to align data centre operations with business objectives, build and lead high-performing operations teams, manage service levels, maintenance, risk, compliance, sustainability, vendors, and operational budgets. Fully aligned with the Data Centre Operations Standard (DCOS®), CDFOM® provides the practical knowledge to improve operational excellence, resilience, and long-term business continuity in modern data centres

Key Features

• Course material available in English 
• Intermediate level for professionals
• Presentation & E-book included
• 20+ hours recommended study time 
• 1 Year access to the learning platform & exam voucher (included together)
• Program completion certification included

Learning Outcomes

• Align data centre services with business requirements.
• Build and manage an effective data centre operations team.
• Implement operational policies, procedures, and governance.
• Manage service levels, maintenance programmes, and vendor performance.
• Monitor availability, capacity, and operational performance.
• Identify and mitigate operational risks while supporting business resilience.
• Manage sustainability initiatives, documentation, and asset lifecycles.
• Plan basic operational budgets and support continuous service improvement.

Target Audience

• Data centre facilities managers
• Data centre operations managers
• Critical facilities managers
• Operations supervisors and team leaders
• Facilities and infrastructure managers
• Service delivery managers
• IT and data centre professionals preparing for leadership roles
• Professionals responsible for improving availability, operational performance, and business continuity

Prerequisites

• There are no mandatory prerequisites for attending this course.
• However, participants with experience in data centre operations will gain the greatest benefit. It is highly recommended that attendees have completed the Certified Data Centre Professional (CDCP®) or Data Centre Foundation Certificate (DCFC®) course, or possess equivalent knowledge before attending CDFOM®

Course Content

Service Level Management

• Service Level Management 
• Needs analysis 
• Capability assessment 
• Service portfolio 
• Service catalogue 
• Service Level Agreements (SLAs) 
• Availability measurement 
• Data points in SLA
• Service reporting 
• Complaint procedure
• Customer satisfaction measurement 
• Service Improvement Process (SIP)
• SLA content

The Data Center Organization

• Operational issues
• Organization chart
• Roles and responsibilities
• Skills matrix
• Contingency / backup roles
• Shift management
• Performance management 
• Career development 
• Training and assessment
• Job rotation 
• Succession planning 
• Disciplinary program

Managing Safety & Statutory Requirements

• Safety policies and regulations 
• Occupational Health and Safety (OH&S)
• Safety awareness training
• Permit to Work (PTW)
• Lock-out / Tag-out
• Personal Protective Equipment (PPE) 
• Testing and tagging of equipment 
• Emergency preparedness and response
• Reporting of safety issues
• Reviews / internal audit / external audit

Managing Physical Security

• Security policies and procedures
• Security standards and guidelines
• Security staff
• Security awareness
• Security incident management 
• Disciplinary program
• Reviews, internal and external audits

Facilities Management

• Maintenance policies and procedures
• Various maintenance programs
• Outsourcing of maintenance activities 
• Maintenance contract options 
• Warranty 
• Maintenance schedule 
• Service situations
• Spart part management 
• Contamination control

Data Center Operations

• Policies and procedures for data center operations
• Service operations and the daily data center operations

Monitoring / Reporting / Control

• Monitoring requirements
• Escalation procedures
• Reporting
• Trend analysis
• Reviews

 Project Management

• Project management
• Project organization
• Project manager
• Project phases

Environment Sustainability

• The importance of sustainability
• Sustainability policies 
• Environmental management 
• Power efficiency indicators
• Waste management 
• Water management
• ICT utilisation management 
• Environmental performance measurements
• Renewable energy factor (REF)

Organizational Resilience

• Business continuity 
• Data center facility options 
• Business Impact Analysis  
• Type of facility  
• Human resources 
• Facility, equipment and consumables

Governance, Risk and Compliance

• Management commitment 
• Coordination, collaboration and integration 
• Compliance 
• Risk management 
• Document management 
• Financial management 
• Vendor management 
• Asset management

Exam & Certification Details

• Duration: 90 minutes

• Questions: 60 multiple-choice questions

• Exam Type: Closed book

• Pass Mark: 42 correct answers (70%)

Certification

Candidates who successfully pass the exam will receive the official Certified Data Centre Facilities Operations Manager (CDFOM®) certificate.

The certification is accredited by EXIN, an internationally recognised independent certification body, and is valid for three years, after which recertification is required.

FAQ

What is CDFOM®?

CDFOM® (Certified Data Centre Facilities Operations Manager) is an advanced certification that equips professionals with the leadership and management skills required to oversee mission-critical data centre operations, improve service delivery, and maintain high availability

How is CDFOM® different from CDFOS®?

CDFOS® focuses on the operational execution of daily data centre activities, while CDFOM® builds on those principles by emphasising leadership, strategic planning, governance, budgeting, vendor management, and organisational performance. It is intended for professionals managing teams and overseeing overall data centre operations.

Does the course cover leadership and management topics?

Yes. In addition to operational best practices, CDFOM® covers organisational structure, workforce planning, performance management, service level agreements (SLAs), financial planning, vendor management, governance, and operational reporting

Is CDFOM® internationally recognised?

Yes. CDFOM® is globally accredited by EXIN, making it a recognised credential for professionals responsible for managing mission-critical data centre facilities and operations worldwide.