WBL Customer Service L2

Total time

WBL Customer Service L2

Southern Staffordshire College
Logo Southern Staffordshire College

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Description

Who is this course for?

For either course, you need to be working within a customer service environment. Level 2 Apprenticeships will suit you if you are working in roles such as Customer Service Trainee, Assistant, Representative or Agent.

What will I do on the course?

In both levels of Apprenticeship, you will study a mix of theory (knowledge) and practical (competency) modules. During the course, you will learn about topics such as: Level 2:
  • Knowledge - understanding the customer service industry and how to engage customers and promote services using a variety of methods
  • Competency - how to provide a reliable service to a variety of customers, dealing with customers in a variety of s…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Who is this course for?

For either course, you need to be working within a customer service environment. Level 2 Apprenticeships will suit you if you are working in roles such as Customer Service Trainee, Assistant, Representative or Agent.

What will I do on the course?

In both levels of Apprenticeship, you will study a mix of theory (knowledge) and practical (competency) modules. During the course, you will learn about topics such as: Level 2:
  • Knowledge - understanding the customer service industry and how to engage customers and promote services using a variety of methods
  • Competency - how to provide a reliable service to a variety of customers, dealing with customers in a variety of situations and recommending improvements to services.
Alongside this work, you will also complete modules on Employment Rights and Responsibilities, and Functional Skills English and Mathematics.

What qualifications do I need?

Level 2 - there are no formal What qualifications do I need?; however you should have a keen interest in providing excellent customer service and working as part of a team. You should have basic numeracy and literacy skills, ideally GCSE A*-C (or equivalent) including Maths and English.

When does the course start?

September 2013, however flexible start times may also be available.

Where is it held?

As with all Apprenticeship programmes, you will be employed in a customer service environment and be visited regularly in the workplace by your trainer/assessor for practical assessments. Some learning and activities may be completed through our dedicated online portals.

How long does the course last?

Both levels of courses have a usual duration of 12-15 months for each course.

What does it cost?

The course is fully funded for those individuals who meet the Apprenticeship funding requirements. For those who do not meet these requirements, individual prices can be provided on request.

What could I do after completing the course?

Further Education:
  • Level 3 Apprenticeship
  • Level 4 Apprenticeship.
Employment:
  • Customer Service Advisor
  • Customer Service Manager
  • Team Leader
  • Receptionist
  • Retail Assistant
  • Retail Manager.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.