Managing Performance Training Course

It seems today that the rules surrounding disciplinary and grievance in the workplace have grown many grey areas. It's reported that businesses apply the rules in different ways or even inconsistencies in the procedure in one business is common place.

People are becoming much more aware of what their rights are meaning if an employer does have to discipline a member of staff they have to get it absolutely right. Get it wrong and you have to leave yourself open to employment tribunals and a whole host of other things.

Businesses have to stick to quite strict guidelines when it comes to dealing with disciplinary. Larger organisations tend to have Human Resources or Personnel departments who will apply and provide guidance on these policies. No matter how big or small the business, the rules have to be followed.

Gone are the days when someone can be 'sacked on the spot'. Businesses to need to prove that they have given an employee every opportunity to improve their work, unless of course it's an act of gross misconduct.

By the end of the session, attendees will:

• A full understanding of disciplinary and grievance processes and how they can be used to manage under-performance
• An understanding of how to have difficult conversations with team members who are under-performing, have high sickness levels and who have lodged grievances against people or processes.

Course Content

• What the law says
• The difference between conduct and capability
• What you can/should do before getting to the disciplinary stage
• Dealing with conduct and capability issues
• Disciplinary process and meetings
• Suspension
• Dismissal inc constructive dismissal
• How to avoid all of these things in the first place

Course Benefits

• Better understanding of how to handle HR Case Management Cases
• Protect you and your business from employment disputes and tribunals
• Save money in the long run by avoiding the need to manage performance

Who should Attend

The course is suitable for anyone involved in managing HR process and policies i.e. HR Managers, HR Advisors and Leaders and Managers who are looking for an introduction to dealing with disciplinary and grievance procedures.

Session Breakdown

What is Managing Performance?

• What is Managing Performance?
• Why do we need to get it right?

Why do people under-perform?

• What is under performance?
• Capability and Conduct
• How to deal with the above

Performance Improvement

• Using questioning to tackle under performance
• Building a clear action plan and setting clear objectives
• Holding difficult conversations

The next stage

• Discipline and Grievance procedures
• What to do and what to take into account
• Conduct, Misconduct and Gross Misconduct
• Sanctions and dismissal

Skills Practice

• Simulated discussions based on today's subjects.