PC Fundamentals V10.4

Prerequisites:

Students are not expected to have gained any prior knowledge of PCs before they attend this course. However, it is strongly recommended that they have some keyboard and mouse experience. We suggest the following as a minimum:

- Type text and press key combinations using a PC keyboard
- Mouse actions (point, click, double-click, and alt-click)

Students without this experience should be given an extra day of instruction to build their ability. Alternatively, there are a number of self-study packages available to teach students basic keyboard and mouse skills.

Course Description:

This course provides essential foundation training for any person wishing to learn about PCs and operating systems. Topics are of relevance to students from end-user and other computing backgrounds, wishing to progress further with PC training.

This two-day practical, hands-on course will teach students the essential skills of personal computer operation, providing a valuable introduction for both users and support newcomers.

Course Objectives

On completing the course, you will be able to:

- Understand the components of a PC
- Understand the use of applications software and operating systems to operate the PC
- Perform basic file management tasks at a command prompt
- Describe features of different versions of Windows
- Use Windows to manage files and folders
- Customise the Windows environment for personal preferences
- Access resources on a local network
- Use a web browser to open web pages and search for sites
- Describe the roles of IT and IT support services in business

This course includes the following modules:

Introduction to Computers

• What is a Computer?
• Types of Computer
• What is Hardware?
• The System Unit
• Storage Devices

Keyboards, Mice, Printers and Peripherals I/O Ports and Cables

• The Keyboard
• The Mouse
• The Display System
• Printers
• Other PC Peripherals and Adapters

Operating Systems What is Software?

• MS-DOS
• Microsoft Windows
• Windows Versions

Navigating Windows Windows Startup

• Windows Object Hierarchy
• The Desktop
• The Taskbar
• The Start Menu
• Customizing the Start Menu
• Using Windows
• Creating Desktop Shortcuts
• Obtaining Help

Working with Folders and Files Folders

• My Computer
• Windows Explorer
• Working with Folders
• Working with Files

Configuring Windows The Control Panel

• Computer Management
• Printing

Networks What is a Network?

• Network Components
• Local Area Networks
• Connecting a Computer to a Network

The Internet What is the Internet?

• Browsing the Web
• Searching the Internet

ICT in Industry What is Information Technology?

• Support Services
• The Help Desk
• Call Handling Process
• Role of the Help Desk Analyst