Help Desk Basic Troubleshooting for IBM Lotus Domino 8
Starting dates and places
Description
Prerequisites:
The prerequisite for this course is the IBM elearning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equivalent knowledge, skills, and experience.Course Description:
This course is for IBM Lotus Domino firstlevel Help Desk representatives ready to become firstlevel Help Desk representatives. It is the most recent course in the Lotus Notes product line training for intermediate level information.
This course is targeted to Lotus Notes 8 first level Help Desk support representatives ready to become:
As a firstlevel Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwo…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Prerequisites:
The prerequisite for this course is the IBM elearning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equivalent knowledge, skills, and experience.Course Description:
This course is for IBM Lotus Domino firstlevel Help Desk representatives ready to become firstlevel Help Desk representatives. It is the most recent course in the Lotus Notes product line training for intermediate level information.
This course is targeted to Lotus Notes 8 first level Help Desk support representatives ready to become:
As a firstlevel Help Desk support specialist, you should be able
to help users complete daily work using the Lotus Notes client
including starting Lotus Notes, passwords, Location and Connection
documents, User Preferences, IBM Lotus Sametime integration, and
any other issue that can be resolved in five minutes or less. In a
secondlevel Help Desk role, you will be challenged by more complex
problems, including issues such as password security, ID recovery,
troubleshooting a user's mail file or access to a database, and
providing indepth information into managing Notes databases,
replication, and Web access.
The information in this course should help you to resolve these
issues for users quickly, accurately, and efficiently.
This course includes the following modules:
Lotus Domino 8
- Lesson 1: Introducing Help Desk Troubleshooting Resources
- Lesson 2: Managing the User's Workstation
- Lesson 3: Managing Server and Database Security Issues
- Lesson 4: Managing User Database Issues
- Lesson 5: Troubleshooting Mail Routing and Delivery
- Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues
- Lesson 7: Troubleshooting Replication
For online live training advice please visit our Learning Advice Centre on our website. Be sure to follow us on Twitter to receive special course offers, news and updates!
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.