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This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Unified CVP as it is installed in a Comprehensive ICME environment.
Course Objectives
After completing the course, you will be able to:
- Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model
- Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME
- Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP
- Set up and configuration of Unified CVP components to support Automatic …
This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Unified CVP as it is installed in a Comprehensive ICME environment.
Course Objectives
After completing the course, you will be able to:
- Explain the components, function and call flow of a Unified
CVP solution when deployed in either a Standalone or Comprehensive
model
- Summarize and complete the steps necessary to configure a
functional Unified CVP Comprehensive deployment model with Unified
ICME
- Demonstrate use of 6 Unified ICME MicroApps available to support
caller interaction with Unified CVP
- Set up and configuration of Unified CVP components to support
Automatic Speech Recognition (ASR) and Text To Speech (TTS)
- Configure Unified CVP Comprehensive solution to support
subsequent transfer and queuing
- Associate VoiceXML as a technology and the benefits it provides
to Unified CVP
- Install and configure the CVP VoiceXML Solution for Unified
CVP
- Define and discuss reporting as it relates to a Unified CVP
Solution
- Define High Availability (HA) solutions including Diagnostics and
Troubleshooting as they relate to a Unified CVP Comprehensive
solution with Unified ICME
Who Should Attend
This course will be beneficial for Individuals with telephony or data networking background who are familiar with network infrastructure and IP Communication components upon which CVPI will be implemented.
Unified CVP Technical Overview
Unified CVP Comprehensive
Unified ICME Scripting to Support Unified CVP
Unified CVP VoiceXML Solution
Events Log Files and Reporting
Failover, Diagnostics and Troubleshooting
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There are no reviews yet. Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.
Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.
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