CES2001 - Implementing Citrix EdgeSight 5.0

Prerequisites:

There are no preparatory recommendations for this course.

Course Description:

This course provides learners with the knowledge and skills necessary to use Citrix EdgeSight 5.0 to monitor their IT environments, including XenApp servers, applications, hardware devices and network performance. Learners will gain hands-on experience configuring EdgeSight monitoring and alerting and will practice proactively identifying potential performance problems, evaluating reported issues, and conducting historical analysis through reporting.

Audience:

This course is intended for IT professionals, analysts, consultants, and Citrix Partner Network Members.

Delegates will learn how to:

Plan an EdgeSight implementation
Install EdgeSight server and agent
Configure EdgeSight server and agent
Manage an EdgeSight environment Configure monitoring scripts
Define alerts
Interpret alert and report data
Use alert and report data to reactively and proactively respond to issues

This course includes the following modules:

Introduction to Citrix EdgeSight

• EdgeSight Benefits
• EdgeSight Features
• EdgeSight Product Line
• EdgeSight Primary Components
• EdgeSight Architecture
• Server Deployment Options
• Installing and Configuring EdgeSight

EdgeSight Installation Dependencies and Considerations

• EdgeSight Server Installation
• EdgeSight Server Configuration
• Managing Departments
• Managing Devices
• Managing Groups of Devices
• Managing Groups of Users
• Managing Users and Roles
• EdgeSight Agent Installation
• EdgeSight Agent Configuration

Configuring Alerts

• Alert Types
• Alert Overhead
• Alert Rules
• Defining Alert Rules
• Alert Actions

Active Application Monitoring

• Active Application Monitoring Architecture
• Script Creation
• Creating an AAM Script
• Recording Instructions
• Managing and Organizing Scripts
• Test Script Execution

Using Real-Time Data to Diagnose Issues

• Real-Time Troubleshooters and Monitors
• Real-Time Reports
• Capturing Remote Snapshots and Crash Reports
• Managing the Real-Time Dashboard
• Alert Console
• Alert List
• Use of Information Reported by EdgeSight (Use Case 1: XenApp Farm Health; Use Case 2: Application Support; Use Case 3: Device Issue Resolution; Use Case 4: Device Health)

Using Historical Data for Analysis and Reporting

• Reports Overview
• Report AccessUse of Information Reported by EdgeSight (Use Case 1: Application Support; Use Case 2: Endpoint Device Health and Capacity Planning; Use Case 3: XenApp Health and Capacity Planning; Use Case 4: End-User Experience Monitoring; Use Case 5: Application Performance and Stability; Use Case 6: Web Application Performance; Use Case 7: Branch Office Performance)

Managing the EdgeSight Environment

• Management of Company Settings
• Management of Server Configurations
• Maintaining Server Data
• Messages in the EdgeSight Console Troubleshooting EdgeSight (Issue 1: Agent Does Not Register with the Server; Issue 2: Real-Time Reports are not Available; Issue 3: EdgeSight Server or Agent Cannot Obtain a License; Issue 4: EdgeSight Consumes High Resources)