C&G NVQ Certificate Contact Centre Operations Level 2

C&G NVQ Certificate Contact Centre Operations Level 2

Grantham College
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Starting dates and places

There are no known starting dates for this product.

Description

Suitable For

Suitable for those who are employed in any of the following roles or roles similar to these:

  • Communications providers
  • Financial solutions providers
  • Customer contact centres
  • The emergency services ambulance, fire, police etc
  • Public utilities electricity, gas, water, etc
  • Security providers for sports or entertainment events OR where you:
  • Have regular contact with customers by telephone, internet, mail or in person
  • Monitor customer satisfaction through the use of surveys, feedback, etc
  • Handle and resolve customer issues and complaints.

Course Content

To achieve the Level 2 NVQ, you must successfully complete 6 units made up of 2 mandatory units and 4 optional units Mandatory Unit…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Suitable For

Suitable for those who are employed in any of the following roles or roles similar to these:

  • Communications providers
  • Financial solutions providers
  • Customer contact centres
  • The emergency services ambulance, fire, police etc
  • Public utilities electricity, gas, water, etc
  • Security providers for sports or entertainment events OR where you:
  • Have regular contact with customers by telephone, internet, mail or in person
  • Monitor customer satisfaction through the use of surveys, feedback, etc
  • Handle and resolve customer issues and complaints.

Course Content

To achieve the Level 2 NVQ, you must successfully complete 6 units made up of 2 mandatory units and 4 optional units Mandatory Units: Health and Safety in ICT and Contact Centres Develop personal and organisational effectiveness Optional Units: Contact Centre Contact centre systems and technology Customer Care Interpersonal and written communication Remote support for products or services Incident management Optional Units: IT (restricted option) Use IT systems Use IT to exchange information Internet and Intranets Spreadsheet software Database software General use of IT Word processing software Use of IT software

Assessment Method

You will be allocated an assessor who will induct you into the qualification and observe you in the workplace carrying out your role.

Progression

Level 3 NVQ in Contact Centre Operations subject to you working at this level

Entry Requirements

You must be employed so that you can gain evidence from the workplace.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.