ITIL Fast Track Service Transition & Service Operation
Starting dates and places
Focus on Training offers this product as a default in the following regions: N/A
Description
This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications.
This course will enable participants to:
- Understand the importance of Service Transition and Service Operation in the overall context of Service Management
- Understand Service Transition and Service Operation Principles and Processes
- Manage people through Service Transitions;
- Perform common Service Operation activities;
- Organise Service Transition and Service Operation effectively;
- Recognise Service Transition and Service Operation technology-related activities
- Understan…
Frequently asked questions
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This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications.
This course will enable participants to:
- Understand the importance of Service Transition and Service Operation in the overall context of Service Management
- Understand Service Transition and Service Operation Principles and Processes
- Manage people through Service Transitions;
- Perform common Service Operation activities;
- Organise Service Transition and Service Operation effectively;
- Recognise Service Transition and Service Operation technology-related activities
- Understand how to implement and improve Service Transition and Service Operation
- Understand and analyse challenges, Critical Success Factors and risks related to Service Transition and Service Operation
The ITIL Intermediate Certificates in Service Transition and
Service Operation form part of the Lifecycle series of Intermediate
certification modules, which can be taken as stand-alone
qualifications or with a view to amassing sufficient credits to
gain the ITIL Service Management Expert qualification.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition and Service Operation lifecycle phases.
The course is intensive and interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examinations in Service Transition and Service Operation, both worth 3 credits.
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