ITIL Service Offerings & Agreements (SOA)

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ITIL Service Offerings & Agreements (SOA)

FGI Training & Consultancy
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Description

The ITIL Intermediate Certificate in Service Offerings and Agreement (SOA) forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of the Service Offerings and Agreement processes across the Service Lifecycle.

The course is inclusive of coursewareexaminationsrefreshmentspost course tutor support, and pass guarantee.

Course Overview:

This course will enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Ser…

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The ITIL Intermediate Certificate in Service Offerings and Agreement (SOA) forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of the Service Offerings and Agreement processes across the Service Lifecycle.

The course is inclusive of coursewareexaminationsrefreshmentspost course tutor support, and pass guarantee.

Course Overview:

This course will enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Lifecycle in processes pertaining to Service Offerings and Agreement.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. There is approximately 21 hours of pre-course study which is required in preparation for this course. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Offerings and Agreement worth 4 credits.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.