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  • 2 Courses
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  • £49.- - £49.- Price range

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187 Customer complaint handling Training Courses

If you are responsible for dealing with customer complaints (internal or external), then this course is for you. It will show you how to man…

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Review of customer care standardsUnderstanding the needs of customersDifficult People – who are they?Why do people become difficult?Dealing …

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professionally handling complaints1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your…

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The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The c…

Course duration: 1 day.This course will enable you to understand the root cause of customer complaints, manage customers expectations of you…

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and …

customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between i…

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"Poorly Planned", "Too Long", "Badly Run" meetings are all common complaints. Such meetings cost hours of time that could be used more effec…

During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You…

for handling customer complaints and/or front-line staff who may one day be in a position where they need too. What will I study? Programme…

and complaints involving H&S in the workplace, evaluating them and making recommendations as a result of these investigations. Qualificat…

additional products and dealing with customer complaints. Qualification City and Guilds Level 3 NVQ Diploma in Customer Service (QCF) C…

Poor recruitment decisions can be very costly in terms of reduced productivity and quality, increased customer complaints, wasted managemen…

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