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  • 9.8 Rating ( avg. )
  • £1.- - £85,000.- Price range

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187 Customer complaint handling Training Courses

Handling Customer Complaints - Remaining Calm Under Pressure

If you are responsible for dealing with customer complaints (internal or external), then this course is for you. It will show you how to man…

Complaint Handling Training

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Review of customer care standardsUnderstanding the needs of customersDifficult People – who are they?Why do people become difficult?Dealing …

Complaint Handling Skills Training Course

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professionally handling complaints1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your…

Complaints Mediation

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The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The c…

Building and Retaining Customer Relationships

Course duration: 1 day.This course will enable you to understand the root cause of customer complaints, manage customers expectations of you…

Handling claims in long-term customer relationships

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Developing internal cooperation for customers

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Executive Office Skills Level 2

Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and …

Customer Service Training

customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between i…

Customer Service (Videos): Dealing with Customer Complaints

During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You…

Complaint Handling Training

for handling customer complaints and/or front-line staff who may one day be in a position where they need too. What will I study? Programme…

Investigate Health & Safety Accidents, Incidents & Complaints - Level 3 in OH&S Unit 306

and complaints involving H&S in the workplace, evaluating them and making recommendations as a result of these investigations. Qualificat…

Recruiting & Interviewing Using a Competency Approach (2 day course)

Poor recruitment decisions can be very costly in terms of reduced productivity and quality, increased customer complaints, wasted managemen…

Customer Service - Level 3

additional products and dealing with customer complaints. Qualification City and Guilds Level 3 NVQ Diploma in Customer Service (QCF) C…

Executive Secretary/PA

Dealing with complaints, conflict and difficult people Organising systems for – travel, meetings, minutes, and reports Management apprec…

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