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  • 199 Courses
  • 60 Training Providers
  • 1 Review
  • 9.8 Rating ( avg. )
  • £1.- - £85,000.- Price range

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199 Customer complaint handling Training Courses

Handling Customer Complaints - Remaining Calm Under Pressure

If you are responsible for dealing with customer complaints (internal or external), then this course is for you. It will show you how to man…

Complaint Handling Training

N/A

Review of customer care standardsUnderstanding the needs of customersDifficult People – who are they?Why do people become difficult?Dealing …

Complaints Mediation

The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The c…

Complaint Handling Skills Training Course

N/A

professionally handling complaints1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your…

Building and Retaining Customer Relationships

Course duration: 1 day.This course will enable you to understand the root cause of customer complaints, manage customers expectations of you…

Developing internal cooperation for customers

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Handling claims in long-term customer relationships

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Executive Office Skills Level 2

Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and …

Executive Office Skills Course

Explore ways of handling complaints and difficult customers Demonstrate customer care in face to face and written forms of contact Raise…

Effective Meetings Workshop

N/A

"Poorly Planned", "Too Long", "Badly Run" meetings are all common complaints. Such meetings cost hours of time that could be used more effec…

Interpersonal Effectiveness

London

The importance of Interpersonal Effectiveness: With an ever-increasing reliance on virtual methods of communication, particularly email, the…

Objection Handling Skills

Training Description Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come b…

Customer Excellence for Finance Staff

13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Up…

City & Guilds NVQ Level 3 Customer Service Diploma (QCF) (108).

Process customer service complaints (Handling problems group) Handle referred customer complaints (Handling problems group) Develop a cu…

Call Centre - Achieving Best Practice

How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods Course Timetable 09:30 - 09:45 …

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