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223 Customer complaint handling Training Courses

Handling Customer Complaints - Remaining Calm Under Pressure

If you are responsible for dealing with customer complaints (internal or external), then this course is for you. It will show you how to man…

Complaint Handling Training


Review of customer care standardsUnderstanding the needs of customersDifficult People – who are they?Why do people become difficult?Dealing …

Complaint Handling Skills Training Course


professionally handling complaints1 Day - On Request This course is one of our standard in-company programmes and can be delivered to your…

Complaints Mediation

The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The c…

Building and Retaining Customer Relationships

Course duration: 1 day.This course will enable you to understand the root cause of customer complaints, manage customers expectations of you…

Developing internal cooperation for customers

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Handling claims in long-term customer relationships

Measure the benefits of handling complaints effectively. Analyse the complaint handling process within your unit. Anticipate and plan for co…

Executive Office Skills Level 2

Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and …

Objection Handling Skills

Training Description Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come b…

Executive Office Skills (Level 3)

complaints, raise awareness of good practice in personnel administration and includes new legislation like data protection. At the end of t…

Customer Care

develop a complaints handling procedure that strengthens the bond between your business and your customers. Key Topics Module 1 - Why Your …

Interpersonal Effectiveness


The importance of Interpersonal Effectiveness: With an ever-increasing reliance on virtual methods of communication, particularly email, the…

Executive Office Skills (Level 2)

of handling complaints and difficult customers Demonstrate customer care in face to face and written forms of contact Raise awareness of g…

Effective Meetings Workshop


"Poorly Planned", "Too Long", "Badly Run" meetings are all common complaints. Such meetings cost hours of time that could be used more effec…

Customer Service on The Telephone

Dealing with criticism Module 10 - Handling complaints Entry Requirements Our Customer Service on The Telephone Course is openly available…

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