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Edutrends Statistics

  • 230 Courses
  • 62 Training Providers
  • 1 Review
  • 9.8Rating (avg.)
  • £1.- - £85,000.-Price range

230 Customer complaint handling Training Courses

Handling Customer Complaints - Remaining Calm Under Pressure

If you are responsible for dealing with customer complaints (internal or external), then this course is for you. It will show you how to man…

Building and Retaining Customer Relationships

Course duration: 1 day.This course will enable you to understand the root cause of customer complaints, manage customers expectations of you…

Executive Office Skills Level 2

Module 1: customer servicesFace to face contactDealing with awkward customersWhere are you?Dealing with complaintsComplaints policyDo's and …

Executive Office Skills (Level 3)

complaints, raise awareness of good practice in personnel administration and includes new legislation like data protection. At the end of t…

Executive Office Skills (Level 2)

of handling complaints and difficult customers Demonstrate customer care in face to face and written forms of contact Raise awareness of g…

Customer Service on The Telephone

Dealing with criticism Module 10 - Handling complaints Entry Requirements Our Customer Service on The Telephone Course is openly available…

Objection Handling Skills

Training Description Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come b…

Customer Care

develop a complaints handling procedure that strengthens the bond between your business and your customers. Key Topics Module 1 - Why Your …

Effective Customer Care (Level 2)

Dealing with Customer Complaints Helping Customers with Particular Needs Entry Requirements Our Effective Customer Care (Level 2) Course i…

Passport to Holiday Reps

Stirling, Inverness and 72 other regions

Resolving customer complaints/queries promptly Selling Tour Operators Products i.e. excursions, merchandise etc Providing resort informa…

Effective Customer Care Level 2

Stirling, Inverness and 72 other regions

The Effective Customer Care course covers recognising customers, the importance of exceptional customer care, customer care and service prin…

Customer Excellence for Finance Staff

13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Up…

City & Guilds NVQ Level 3 Customer Service Diploma (QCF) (108).

Process customer service complaints (Handling problems group) Handle referred customer complaints (Handling problems group) Develop a cu…

Call Centre - Achieving Best Practice

How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods Course Timetable 09:30 - 09:45 …

Managing Touchpoint Performance to Improve the Customer Experience

Use a proven Best Practice approach making change happen when managing customer complaints. Pre-course Activity To gain the maximum benefi…

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